Bubble Tea Operation Manager

ONE FRAGRANCE HOLDINGS PTE. LTD.; Singapore; On-site; SGD 21,000 - 34,000; Full time

Benefits offered by this job

Comprehensive Training

Competitive pay with bonuses

4-day work week

Career growth

Energetic culture

Job summary

ONE FRAGRANCE HOLDINGS PTE. LTD. in Singapore is seeking an energetic F&B (Bubble Tea) Operations Manager to lead the shop floor, ensure consistent beverage quality, and uphold service standards in a fast-paced setting.

The role emphasizes staff recruitment, training, inventory control, and close collaboration with master franchisor SOPs. Full-time position with training included and opportunities for growth within a beloved bubble tea brand.

Qualifications

• Experience in bubble tea shop, café, or quick-service environment is advantageous.
• Strong customer service mindset with ability to work in a fast-paced setting.
• Willingness to learn and adhere to food safety and operating standards.
• Excellent communication and interpersonal skills.
• Willingness to learn and adhere to all food safety and operational standards.
• Previous experience in a bubble tea shop, café, or quick-service restaurant is a strong asset.

Responsibilities

• Prepare and serve bubble teas and specialty beverages with precision.
• Deliver friendly, efficient service at counter and drive-thru where applicable.
• Operate cash registers and handle transactions accurately.
• Maintain cleanliness and sanitation standards for equipment and work areas.
• Support inventory stocking and store presentation.
• Contribute to a positive, fast-paced, and collaborative team environment.
• Assist with inventory stocking and store presentation.

Skills

Customer service

Team leadership

Attention to detail

Communication

Communication

Willingness to learn

Bubble tea experience (asset)

Tools

POS system

Job description

Job Title:F&B (Bubble Tea) Operations Manager (Full-Time)
Location:Somerset/West Coast
Schedule:5-Day Work Week, 10:00 AM - 10:00 PM | Flexible scheduling available

About Us: Join a beloved and long-established bubble tea brand, bringing authentic Taiwanese flavors and a vibrant tea culture to our community. We are passionate about crafting high-quality beverages and creating memorable experiences for every customer.

The Opportunity

We are seeking energetic and customer-focused Baristas to join our dynamic team. In this role, you will be at the heart of our operations, mastering the art of bubble tea preparation while ensuring exceptional service that keeps our guests returning. Full training is provided, offering a fantastic entry point into the food and beverage industry.

Key Responsibilities

• Prepare a wide variety of high-quality bubble teas, fruit teas, and other specialty beverages with precision and consistency.
• Deliver friendly, efficient, and knowledgeable customer service at the counter and drive-thru (if applicable).
• Operate cash registers and handle transactions accurately.
• Maintain impeccable cleanliness and sanitation standards for all equipment and work areas.
• Follow detailed recipes and procedures to ensure product quality and safety.
• Contribute to a positive, fast-paced, and collaborative team environment.
• Assist with inventory stocking and store presentation.

Manpower Management

• Manage the recruitment and interview process for prospective candidates
• Oversee the training and onboarding of new staff
• Ensure all outlets remain adequately staffed at all times

Operations

• Ensure the smooth daily operation of all outlets in accordance with Master Franchisor SOPs

Business Development

• Identify and secure suitable locations for new outlet openings
• Negotiate lease terms and monthly rental agreements with landlords

Liaison

• Serve as the primary point of contact for Master Franchisors, landlords, contractors, and agents

What We're Looking For (Qualifications)

• A positive attitude and a genuine passion for customer service.
• Ability to thrive in a fast-paced environment and work effectively as part of a team.
• Strong attention to detail and a commitment to quality.
• Excellent communication and interpersonal skills.
• Willingness to learn and adhere to all food safety and operational standards.
• Previous experience in a bubble tea shop, café, or quick-service restaurant is strong asset.

What We Offer

• Comprehensive Training:No prior bubble tea experience? No problem. We provide full, paid training.
• Attractive Compensation & Benefits:Competitive hourly wage, performance-based bonuses, and an annual 13th-month bonus.
• Industry-Leading Schedule:Enjoy a better work-life balance with our 4-day work week (average 40-45 hours).
• Growth Opportunities:Be part of a growing, established brand with potential for career development.
• Energetic & Fun Culture:Work in a lively atmosphere with a supportive team.