Breakfast Service Specialist - Part Time, Guest Delight

IHG Hotels & Resorts; Singapore; On-site; SGD 25,000 - 36,000; Full time

Job summary

IHG Hotels & Resorts seeks a guest-focused team member in Singapore to welcome guests, clear and reset tables, and refresh beverages in The Great Room. You will complete closing duties, uphold brand standards, and ensure a positive guest experience through proactive service and problem resolution.

Ideal candidates have a high school education, strong communication skills, and fluency in written and spoken English.

Qualifications

• Minimum high school/ secondary education.
• Great communication skills and basic computer literacy.
• A positive and keen to learn attitude.
• Must be proficient in written and spoken English and with good communication skills.

Responsibilities

• Welcome and acknowledge all guests according to company standards in a timely, friendly and efficient manner
• Clear tables and prepare for service for the next guests
• Refresh Food and Beverage in The Great Room
• Complete closing duties, including storing all resuable foods, breaking down goods, cleaning all equipment and areas
• Always take responsibility for ensuring a positive guest experience
• Perform any other assigned reasonable duties and responsibilities as requested
• Answer any guests’ enquiries practically and simply in adherence to brand standards
• Handle guests’ complaints appropriately adhering to brand standards or direct them to Duty Managers
• Reliably handle all special needs and requests of guests
• Demonstrate BrandHearted behaviours by maintaining compliance with all brand standards, behaviors, hallmarks and license agreement mandates.
• Responsible for IHG Rewards Club Member Recognition
• Refresh Food and Beverage in The Great Room
• Clean and Organize Guest Areas and Pick up debris throughout Public Areas
• Updating constantly on local knowledge to improve the guest experience.
• Perform other duties as assigned by the Duty Manager, Assistant Rooms Division Manager, Operations Manager, or General Manager.

Skills

Great communication

Basic computer literacy

Positive attitude

English proficiency

Education

High school diploma

Job description

IHG Hotels & Resorts seeks a guest-focused team member in Singapore to welcome guests, clear and reset tables, and refresh beverages in The Great Room. You will complete closing duties, uphold brand standards, and ensure a positive guest experience through proactive service and problem resolution.

Ideal candidates have a high school education, strong communication skills, and fluency in written and spoken English.