Brand Experience Trainer

BACHA COFFEE PTE. LTD.; Singapore; In loco; SGD 45.000 - 70.000; Tempo pieno

Descrizione del lavoro

Bacha Coffee is seeking an experienced Learning & Development Trainer to facilitate trainings and initiatives across Singapore and internationally. You will empower employees to perform at standards required and act as a brand ambassador at events and openings.

You will collaborate with HR, Operations, Corporate Sales and Communications, delivering workshops, gathering feedback, and maintaining records of learning activities to ensure continuous improvement and learner engagement.

Competenze

• Experience delivering learning and development programs.
• Ability to facilitate workshops to professional standards.
• Strong communication with employees and stakeholders.

Mansioni

• Follow guidance from Senior Brand Experience Trainer regarding all learning and development or training issues.
• Demonstrate ability to facilitate all workshops and initiatives included in the learning and development curriculum to a professional standard.
• Proactively gather feedback from the Senior Brand Experience Trainer regarding ability to facilitate to the required standards.
• Ensure trainings offered to Corporate Partners are facilitated to the standard of those offered at the Coffee Institute.
• Multitask, prioritize and execute all learning and development duties in Singapore (Coffee Institute & Corporate Partners).
• Ensure competencies developed during training sessions are checked using the evaluation tool.
• Monitor training standards across operations and coach anyone not meeting standards.
• Seek assistance when lacking confidence or competence.
• Suggest new topics or ideas for training that support operations.
• Maintain high-level communication with all employees and share regular feedback with the Senior Brand Experience Trainer.
• Assist in establishing and maintaining a system that records all learning and development activities.
• Record individual feedback for all learning and development initiatives.
• Assess learning needs and adapt facilitation approaches to learner needs.
• Deliver learning content, facilitate group discussions and respond to queries.
• Drive learner development and commitment to continuous learning with feedback and support.
• Evaluate curriculum effectiveness and identify improvement areas from learner feedback and delivery methods.
• Conduct on-the-job trainings in Singapore and globally.

Conoscenze

Facilitation

Training delivery

Learning & development

Feedback collection

Communication skills

Public speaking

Descrizione del lavoro

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months... Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour. The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Job Summary

Facilitate learning and development trainings and initiatives that enable employees at all levels to develop relevant competencies that allow them to perform their roles to the standards required at Bacha Coffee. To instill a sense of pride and passion that enables each employee to become a brand ambassador for Bacha Coffee. Also, to act as a Bacha Coffee ambassador with corporate and private customers at trainings, openings, and other public events such as product launches.

Primary Relationships

The position reports to the Senior Brand Experience Trainer.

Within the organization, this position has a primary relationship with the Human Resources, Operations, Corporate Sales and Corporate Communications departments in Singapore. The position has a secondary relationship with the General Managers, Trainers, Operations Managers and HR teams at Bacha Coffee subsidiary and franchise offices outside of Singapore. Outside the organization, the position coordinates primarily with vendors and service providers (corporate customers, training consultants, production houses, etc.)

Job Description

• Follow instructions and guidance from Senior Brand Experience Trainer with regards to all learning and development or training issues at Bacha Coffee
• Demonstrate ability to facilitate all relevant workshops and initiatives included in the Bacha Coffee learning and development curriculum to a professional standard (as laid out in the relevant Bacha Coffee facilitator guides)
• Proactively gather feedback from the Senior Brand Experience Trainer regarding your ability to facilitate to the Bacha Coffee standards
• Ensure that training offered to Corporate Sales partners is facilitated to the same standard as those offered at the Coffee Institute
• Able to multitask, prioritize and execute all learning and development duties in Singapore (Coffee Institute & Corporate Partners)
• Ensure that all competencies developed during Bacha Coffee training sessions (brand experience / selling / serving / managing / supervising / barman experience etc.) are checked using the correct evaluation tool
• Monitor the standards of training that is facilitated or delivered in all areas of operations - redirect or coach any individual who does not maintain the Bacha Coffee facilitating standards
• Ask for assistance with any areas of your role where you are not confident and/or do not have the required level of competence to complete the task successfully
• Suggest new topics or ideas for training that will support the operation and ensure that the learning and development opportunities offered will support employees in all stages of their journey
• Maintain active and high-level communication with all employees in the business - regularly visit the employees in their workspace to ensure that they feel supported and listened to - share regular feedback with the Senior Brand Experience Trainer
• Assist the Senior Brand Experience Trainer in establishing and maintaining an efficient and effective system that records all learning and development activities
• Ensure that individual feedback is recorded for all learning and development initiatives that happen at Bacha Coffee
• Assess learning needs and adapts the facilitation approach to reflect desired learning outcomes and learner needs.
• Responsible for knowledge and skills transfer by delivering learning content, facilitating group discussions and responding to queries
• Drive learner development and commitment to continuous learning by actively providing feedback and learner support
• Evaluate curriculum effectiveness and recommends improvement areas by collecting learner feedback as well as analyzing learning delivery approaches and materials
• Conduct on the job trainings in Bacha Coffee locations in Singapore and globally.

Key Performance Indicators (KPI)

• Training completion rate: Ensuring all employees complete mandatory or relevant training modules.
• Knowledge & skill assessment: Measuring the knowledge retention after training.
• Conversation rate: Improvement in the percentage of visitors who make a purchase. C