Brand Ambassador (Customer Service/Customer Experience) - GURU

Expand Communications Pte. Ltd.; Singapore; On-site; SGD 32,000 - 54,000; Full time

Benefits offered by this job

Bonuses

Allowance

Training & development opportunities

Job summary

Expand Communications invites you to join Hyundai Motor Group Innovation Center Singapore (HMGICS) as Brand Ambassador (Guru). You will guide visitors through immersive showcases, VR experiences, a Smart Farm, and EV displays, telling the story of innovation with warmth and professionalism.

You will lead Discovery Tours, host VIP visits, and help run the Kids Program, engaging young guests and families while upholding brand values.

Qualifications

• Excellent communication and storytelling skills.
• Able to engage visitors with confidence and energy.
• Willingness to learn and adapt in a dynamic experience environment.
• Weekend and public holiday availability on a rotational schedule.

Responsibilities

• Lead Discovery Tours and storytelling sessions for visitors and VIPs.
• Deliver interactive demonstrations at HMGICS zones (VR, Smart Farm, Skytrack Lounge).
• Create meaningful connections and uphold brand values through customer experience.
• Support events, VIP visits, and special engagements with professionalism and energy.
• Lead Kids Program activities, guiding young guests through the experiences.

Skills

Confident communicators

Presentable

Proactive

Korean language advantage

Job description

Step into the future of mobility and storytelling.

At Expand Communications, we partner with Hyundai Motor Group Innovation Center Singapore (HMGICS) to deliver immersive visitor experiences that showcase innovation, sustainability, and human-centred design.

As a Brand Ambassador (Guru), you’ll bring that vision to life, guiding guests through interactive showcases, futuristic smart farm, and electric vehicle displays that redefine what’s possible.

Why You’ll Love This Role:

• Represent a global innovation hub and world-class automotive brand
• Work in a collaborative, energetic environment with a diverse team
• Champion work-life balance initiatives and foster a culture that supports employee well-being.
• Attractive pay + bonuses + allowance
• Training & personal development opportunities to grow with us

What You’ll Do:

• Lead engaging Discovery Tours and storytelling sessions for visitors and VIP guests
• Deliver interactive demonstrations at HMGICS zones (VR, Smart Farm, Skytrack Lounge, etc.)
• Create meaningful connections and uphold brand values through customer experience excellence
• Support events, VIP visits, and special engagements with professionalism and energy
• Lead the Smart Food Lab and SPOT Robot Coding activities, engaging and guiding our young guests through the Kids Program experience.

What We’re Looking For:

• Confident communicators with a passion for people and storytelling
• Presentable, proactive, and eager to learn
• Experience in hospitality, tourism, events, or customer service is a plus
• A minimum 2 years of driving experience will be an added advantage.
• Open to weekends, and public holidays (rotational schedule)
• Passionate about engaging and creating meaningful learning experiences for children.
• Fluent Korean ability will be an added advantage for our Korean discovery tour.
• Experience in pre-school or early childhood teaching will be an added advantage for our Kids program.

Grow With Us

We believe in developing talent. Many of our Ambassadors progress to roles such as Senior Ambassador, CX Trainer, or Experience Manager. You’ll receive continuous coaching, product training, and performance bonuses as you grow your career with us.