Branch Operations Executive

RHB BANK BERHAD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading financial institution in Singapore is seeking a Branch Operations professional to ensure smooth daily operations and exceptional customer service. Responsibilities include verifying customer transactions, maintaining accurate records, and adhering to regulatory requirements. Ideal candidates will possess strong interpersonal skills, high attention to detail, and proficiency in relevant software applications. This role offers opportunities to collaborate with branch teams while serving customers effectively.

Qualifications

• Strong interpersonal and communication skills are essential for customer interactions.
• High attention to detail is crucial for transaction accuracy.
• Proficiency in Microsoft Office and awareness of Banking regulations required.

Responsibilities

• Support daily branch operations ensuring smooth functioning.
• Verify customer identification and manage transaction requests.
• Collaborate with staff to provide excellent customer service.
• Ensure compliance with regulatory requirements at the branch.

Skills

Strong interpersonal and communication skills

High level of customer service orientation

High level of accuracy and attention to detail

Proficient in using computer systems and software applications

Awareness of relevant laws and regulations relating to Branch Banking

Job description

1. Branch Operations

• Support daily operations of the branch and other branches (in the event of inadequate resources) to ensure smooth functioning which includes the following activities:
• Verify customer’s identification and ensure proper authorization and documentation for any transaction requests
• Handle cash management tasks including deposits, withdrawals and reconciliations Account Opening
• Maintain accurate records and documentation for all transactions
• Any other activities prescribed in the Branch Operational Manual
• Collaborate with other branch staff and sales team to ensure efficient operations and excellent customer service
• Assist Branch Operations Manager to ensure all branch equipment (e.g. Cash Counting Machine, ATMs, Security, etc.) and facilities are well maintained

2. Customer Service Management

• Greet and assist customers with their inquiries and transactions.
• Provide accurate and prompt information about products and services offered by RHB
• Support implementation of customer service initiatives within the Branch
• Maintain high standards of customer service quality and consistency by adhering to Retail Banking service and operational guidelines as well effective use of customer service tools and technologies

3. Regulatory Compliance and Risk Management

• Ensure compliance with regulatory requirements, risk management protocols and internal bank procedures within the branch

Required Skills

• Strong interpersonal and communication skills
• High level of customer service orientation
• High level of accuracy and attention to detail
• Proficient in using computer systems and software applications (e.g. Microsoft Windows, Microsoft Office, etc.)
• Awareness of relevant laws and regulations relating to Branch Banking