Branch Leader: Grow Sales, Elevate Service, Lead Team

RHB Bank Berhad (Singapore); Singapore; On-site; SGD 110,000 - 180,000; Full time

Job summary

RHB Bank Berhad (Singapore) is seeking a Branch Manager to oversee daily operations, drive business growth and deliver exceptional customer service. You will lead a high-performing team, strengthen client relationships, ensure regulatory compliance and contribute to strategic objectives.

The role requires proven retail banking experience, strong leadership, and a track record of achieving sales targets in a fast-paced environment.

Qualifications

• Bachelor's Degree in Business Administration, Finance, Banking, or a related field.
• Proven experience in retail banking with a strong track record in branch management.
• Demonstrated commitment to delivering exceptional customer service and building long-term client relationships.
• Strong leadership and people management capabilities with experience leading high-performing teams.

Responsibilities

• Lead and manage all aspects of branch operations, including sales, customer service, and administrative functions.
• Develop and implement strategies to achieve branch sales targets and business objectives.
• Foster a strong customer-centric culture by delivering a consistently high standard of service excellence.
• Manage, coach, and mentor branch staff, supporting their professional development and creating a positive work environment.
• Ensure compliance with all regulatory requirements, internal policies, and operational procedures.
• Identify and cultivate new customer relationships while strengthening and expanding existing client portfolios.
• Monitor branch performance, analyze business and financial metrics, and prepare reports for senior management.
• Address customer feedback, complaints, and service issues in a timely and effective manner.
• Drive business growth through proactive sales initiatives and effective relationship management.
• Safeguard the reputation and integrity of the Bank by maintaining high standards of governance and operational excellence.

Skills

Leadership

Retail banking

Team development

Regulatory compliance

Sales growth

Education

Bachelor's degree in Business/Finance/Banking

Job description

RHB Bank Berhad (Singapore) is seeking a Branch Manager to oversee daily operations, drive business growth and deliver exceptional customer service. You will lead a high-performing team, strengthen client relationships, ensure regulatory compliance and contribute to strategic objectives.

The role requires proven retail banking experience, strong leadership, and a track record of achieving sales targets in a fast-paced environment.