Vice President, Digital Product Owner

UOB; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

United Overseas Bank Ltd in Singapore seeks a senior Digital Wealth Product Owner to lead end-to-end delivery for Group TMRW initiatives. You will act as SME across business, technology, design and platform teams to build new digital wealth capabilities while aligning with client experience goals.

The role requires 8+ years in banking, strong Agile proficiency, backlog management, and experience with JIRA/Confluence.

Qualifications

• University degree with at least 8 years in consumer or private banking and proven team leadership.
• PMP, Design thinking/LEAN and Agile certifications preferred.
• Experience as business lead/Product Owner driving digital capabilities implementations.
• Strong understanding of Agile methodologies and backlog management; proficient with product tools.
• Knowledge of digital service interactions and deployment use cases.
• In-depth knowledge of Private Banking/Wealth management products and apps.
• Experience in design thinking and human-centered design.
• Experience with customer immersions and journey mapping.
• Strong analytical, problem solving, communication and creative skills.

Responsibilities

• End-to-end execution of Digital Wealth product capabilities for assigned initiatives within Group TMRW Build.
• Serve as initiative SME, aligning with BPOs, tech, design and platform owners.
• Prioritize and manage backlog in line with strategic goals and client experience.
• Drive delivery quality and ensure readiness of artifacts for roadmap decisions.
• articulate high-quality user stories and maintain governance in processes.
• Lead end-to-end projects/change management for Digital Wealth TMRW programs.
• Demonstrate thought leadership and innovate Digital Wealth client experiences.
• Partner with research/design and cross-functional teams to create new journeys.
• Collaborate with Analytics/Customer Experience to evaluate journey performance.

Skills

Agile methodologies

Backlog management

User story quality

JIRA

Confluence

Education

PMP

Design thinking/ LEAN methodology

Agile certifications

Tools

JIRA

Confluence

Job description

Company: 1011 United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

1. End-to-end execution of Digital Wealth product capabilities on assigned initiatives as part of Group TMRW Build team.

• Serve as initiative SME – bring in depth digital wealth product knowledge across working groups with Business product owners, technology partners, design team and platform owners for build of new digital wealth capabilities as part of the TMRW Build team.
• Prioritization management – Input into day-to-day maintenance & tracking of prioritization discussions for respective SME allocated initiatives with Business heads and key stakeholders, in line with Digital Wealth TMRW client experience, strategy vision & goals.
• Execution focused – undertake initiative to drive and orchestrate the delivery of items that are required to inform various digital wealth product initiative constructs and ensure completion to a high standard of subsequent client experience journey outcomes.
• Ways of working - effectively utilise AI tools and processes as part of solution design product lifecycle.

1. Drive the continuous improvement of Digital Wealth product TMRW experiences & capabilities as part of TMRW Build team.

• Backlog management - Ensure that respective SME input initiatives are included in the Digital Wealth TMRW product backlog and that inputs are maintained in a transparent, visible, and comprehensible state, available to all stakeholders, in partnership with Transformation Program teams.
• Close feedback loops – Embed within initiative working groups to gather, filter and incorporate feedback and improvement suggestions from various teams into the backlog, to refine the TMRW Digital Wealth experiences & capabilities.
• Adherence to governance and process standards - Ensure backlog items meet the Definition of Ready (DoR) for informed roadmap decisions and prepare the relevant detailed artifacts.
• User story quality – Articulate, create and drive requirements by ensuring compliance with user story format and maintaining high quality.
• Projects / Change management – Day-to-day execution of the end-to-end implementation lifecycle of Digital Wealth TMRW programs & iterative change requests.

1. Demonstrate thought leadership and an innovation mindset relating to the Digital Wealth product client experience for assigned initiatives.

• New capabilities – Partner with research and design, as well as cross-function stakeholders to ideate and develop new journeys for Digital Wealth TMRW client experience.
• Improvements within the journey – Collaborate with Analytics / Customer Experience teams to assess performance of Digital Wealth client experiences in TMRW journeys across the Regional to ensure consistency to promote continuous innovative iterations.

Job Requirements

• Possess a university degree from a recognized institution with at least 8 years of experience in consumer or private banking, with a proven track record of leading and managing a team, as well as collaboration across multi-function stakeholder environments.
• PMP, Design thinking/ LEAN methodology, Agile certifications would be preferred.
• Experience in performing the role of a business lead/ product owner in driving digital capabilities implementations.
• Strong understanding of agile methodologies and backlog management and proficiency in using product management tools (e.g., JIRA, Confluence).
• Strong understanding of digital service interactions models and possible use cases of deployment.
• Strong understanding of the Private Bank and/or Wealth management landscapein terms of products, functional teams, services, and typical banking applications.
• Strong understanding of design thinking/ human centered design methodology and experience in using it in project implementation.
• Experience in customer immersions, journey mapping and design.
• Strong analytical, problem solving, communication and creative skills.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate’s age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.