Boutique Operations & Projects Lead

FashionUnited; Singapore; Hybrid; SGD 56,000 - 100,000; Full time

Job summary

Montblanc in Singapore seeks a versatile professional to lead store operations, partner with Boutique Managers to drive commercial excellence, implement HQ guidelines, and rollout regional projects like Retail Signature and other initiatives.

You will collaborate with stakeholders across Merchandising, Marketing, Retail Performance, CRM, Training, Finance, Compliance and HR to achieve productivity targets, manage rosters, oversee facility matters, and resolve ad hoc issues to support a premium

Responsibilities

• Manage operational performance and partner with Boutique Managers in ensuring the delivery of operational excellence to drive commercial goals.
• Develop, implement and maintain effective operational policies, practices and strategies in line with HQ guidelines from the Boutique Excellence Portal (BEP).
• Rollout of HQ projects locally, e.g.: Retail Signature, traffic count, uniform standards, etc. Communicate implementation of all initiatives to the team.
• Work closely with key stakeholders (Merchandising, Marketing, Retail Performance, CRM, Training, Finance, Compliance and HR) to provide input on merchandise, retail operations, and strategic direction to achieve operational targets in productivity and store level variances, expenses and delivery of consistent store efficiency.
• Roster Management; review boutique team roster to ensure adequate staffing to handle traffic footfall and clienteling goals.
• Manage boutique facility housekeeping & maintenance and daily supply/general expenses, including SAP: payment request (PO), vendor creation, payment follow-up.
• Identify ad-hoc retail operational issues and make quick judgement calls to resolve, thereby supporting retail performance.

Job description

Montblanc in Singapore seeks a versatile professional to lead store operations, partner with Boutique Managers to drive commercial excellence, implement HQ guidelines, and rollout regional projects like Retail Signature and other initiatives.

You will collaborate with stakeholders across Merchandising, Marketing, Retail Performance, CRM, Training, Finance, Compliance and HR to achieve productivity targets, manage rosters, oversee facility matters, and resolve ad hoc issues to support a premium