Boutique Operations Manager

Chanel, Inc.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

CHANEL is seeking a Boutique Operations Manager to lead governance, SOPs, and compliance across boutique operations, ensuring an exceptional client and employee experience. You will drive operational excellence, embedding robust SOPs and strengthening safety, asset protection, and sustainability, while collaborating with stakeholders to balance client needs with brand priorities.

With 5+ years in retail operations and 3 years in team leadership, you will steer staffing, vendor relations, and

Qualifications

• Minimum 5 years in retail operations with 3 years in team management.
• Experience in fashion or luxury industry is a plus.
• Strong communication and stakeholder management skills.

Responsibilities

• Lead operational governance and SOP implementation across boutique operations.
• Ensure compliance with brand standards, health & safety, asset protection, and sustainability.
• Oversee client service, stock management, after-sales service, and procurement processes.
• Plan and manage boutique staff rosters and vendor relationships.
• Collaborate with office/retail teams to drive improvements and support growth initiatives.

Skills

Stakeholder management

Leadership

Strategic thinking

Retail operations

Communication

Job description

Role

As the Boutique Operations Manager, you will play a critical leadership role in ensuring boutique operations, processes, and governance are effective, compliant, and future-ready. You will uphold CHANEL's brand image by driving operational excellence, embedding robust SOPs, and strengthening compliance across key areas such as client service, Occupational Health & Safety, asset protection, and sustainability. Working closely with boutique and office stakeholders, you will lead operational improvements, support business transformation initiatives, and build high-performing support teams that enable an exceptional client and employee experience while supporting CHANEL's long-term growth ambitions.

You are energised by:

• Driving Operational Excellence Through Governance & SOPs
• Upholding Chanel's brand image and operational excellence by ensuring boutique SOPs are consistently implemented and adhered to, promotion compliance with internal standards
• Working with stakeholders in formulating and updating Boutique (and Market) SOPs that are pragmatic and applicable for day-to-day operations.
• Regularly plans and implement briefings to the boutique staff on Boutique Operations topics Effective Leadership and Management of Boutique Operations
• Leading and empowering boutique support teams to deliver operational excellence, ensuring policies, procedures, and controls are consistently executed across sales, stock management, after-sales service, and boutique operations.
• Managing team rosters, vendor relationships, and boutique procurement activities to ensure smooth and efficient boutique operations.
• Collaborating with stakeholders to provide clarity on operational processes and support sound decision-making that balances client needs with brand priorities.

Operations Optimization, Improvement and Project Management Builds the culture of operations excellence, optimisation, and improvement in the boutique. Devotes time with relevant stakeholders on emerging and "tomorrow" topics like (but not limited to) Omnichannel processes, Occupational Health and Safety, Risk Management and Sustainability. Constantly looks out for the operational best practices from outside the boutique and applies them based on boutique specifications. Systematically improves operational efficiency in the boutique, including product flow, inventory management, process re-design, etc. Leads boutique level projects to elevate operational efficiency, client and employee experience Works closely with Office Retail Operations Team to implement relevant operations projects and tools.

Team Management and Development

Motivates and inspires the Boutique Support Team in setting the highest standard for client and employee experience. Supports team members to achieve "them at their best" through regular development and performance conversations. Works with L&D stakeholders on team members' learning and development plans.

What you will bring

At least 5 years of retail operation experience, 3 years in team management. Previous working experience in fashion or luxury industry is a plus A strategic and results-driven mindset, with the ability to translate vision into actionable plans. Strong business acumen and a deep understanding of brand and operational priorities. Excellent communication and stakeholder management skills, fostering collaboration and alignment across teams. The ability to build partnerships and drive business outcomes through influence and teamwork.

What CHANEL can offer you

You will have the opportunity to lead impactful projects, drive business transformation initiatives, and influence how client and employee experiences evolve within an increasingly sophisticated retail environment. Working alongside cross-functional stakeholders, you will deepen your expertise in luxury retail operations, project leadership, change management, compliance, sustainability, and omnichannel excellence, while contributing to CHANEL's ambition to remain the ultimate house of luxury for clients today and tomorrow. At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel. Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide. As an independent company, its core values are grounded in: Exceptional creation and client experience Nurturing human potential Having a positive impact - on people, the environment and communities around the world. As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation. Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people. Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.