Bmc Remedy Consultant

Helius Technologies; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Helius Technologies is seeking an experienced BMC Remedy Professional to design, customize, and support our enterprise ITSM platform in Singapore.

You will manage core ITSM modules, design workflow solutions, and integrate Remedy with third-party systems. A strong ITIL background and hands-on AR System expertise are essential for success in this role.

Qualifications

• Experience with BMC Remedy AR System and Remedy Developer Studio.
• Knowledge of Remedy Mid-Tier and CMDB.
• Familiarity with ITIL v3/v4 practices.
• Bachelor’s degree in CS or IT, or equivalent practical experience.

Responsibilities

• Develop and customize workflows, forms, and apps using Remedy Developer Studio.
• Administer BMC Remedy AR System: users, data, updates, patches.
• Manage ITSM modules: Incident, Change, Problem, SRM, CMDB.
• Build integrations using REST API, Web Services, and Mid-Tier.
• Troubleshoot AR Server issues and align with ITIL standards.

Education

Bachelor's degree in CS/IT or equivalent

Tools

BMC Remedy AR System

Remedy Developer Studio

Remedy Mid-Tier

Smart IT

CMDB

REST API

Web Services

SQL Server

Oracle DB

Job description

About the role

We are looking for an experienced BMC Remedy Professional to manage, customize, maintain, and support our enterprise Service Management platform. In this role, you will be responsible for designing workflow solutions, maintaining system health, managing core ITSM modules (Incident, Change, Problem, SRM, CMDB), and integrating BMC Remedy with third-party systems and tools.

Key responsibilities

• Develop and customize workflows, forms, and applications using Remedy Developer Studio.
• Administer BMC Remedy AR System (On-Premises), including user permissions, foundation data, server maintenance, and patch upgrades.
• Manage core ITSM modules: Incident, Problem, Change, SRM, and CMDB.
• Build and maintain integrations using REST API, Web Services, and Mid-Tier setup.
• Troubleshoot system/AR Server issues and align processes with ITIL standards.

About you

• Primary Skills: BMC Remedy AR System, Developer Studio, Remedy Mid-Tier, Smart IT, CMDB.
• Integrations & DB: REST API, Web Services, SQL Server / Oracle DB queries.
• Strong understanding of ITIL v3/v4 framework.
• Bachelor's degree in CS, IT, or equivalent practical experience.