Biotech Field Service & Sales Engineer

Miltenyi Biotec; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Miltenyi Biotec is seeking a Warranty and Contract Service professional to perform maintenance, review malfunction severity, and engage in corrective actions to restore systems. You will maintain logs, equipment performance data, service records and parts usage, ensuring timely and efficient after-sales support.

Responsibilities include installation support, preventive maintenance, customer visits, and contract renewals, with travel across the region.

Qualifications

• Requires degree in Chemistry, Biology, Engineering, or a related technical field.
• 2–5 years of equipment support experience in biotech/medical instrumentation.
• Regulatory experience and flow cytometry/laser experience are a bonus but not required.

Responsibilities

• Primary responsibility is to support Miltenyi products in installation, preventive maintenance, operation, validation, and repair services.
• Contribute to pre-service contracts for annual service revenues within assigned sales budget.
• Schedule and perform planned maintenance calls and regular customer visits.
• Review service contracts and renewals by coordinating with sales teams to understand customer requirements.
• Develop and maintain strong customer relationships and ensure satisfaction.
• Travel within assigned geography and perform ad hoc tasks as needed.

Skills

Independent work

Travel readiness

Education

B.S./A.S. in Chemistry, Biology, Engineering, or related technical field

Job description

Miltenyi Biotec is seeking a Warranty and Contract Service professional to perform maintenance, review malfunction severity, and engage in corrective actions to restore systems. You will maintain logs, equipment performance data, service records and parts usage, ensuring timely and efficient after-sales support.

Responsibilities include installation support, preventive maintenance, customer visits, and contract renewals, with travel across the region.