Billing Executive (Fixed-term)

Singtel; Singapore; On-site; Confidential; Full time

Job summary

Singtel in Singapore is seeking a User Acceptance Testing (UAT) specialist to drive testing for Billing Consumer Services. The candidate will be responsible for preparing and executing UAT, coordinating with multiple stakeholders, and ensuring process efficiency.

The ideal applicant holds a computing diploma and has 2+ years of experience in UAT, strong Excel skills, and a detail-oriented mindset. This role also involves providing team training and support for system enhancements and operational issues.

Qualifications

• At least 2 years experience in UAT.
• Strong competency in MS Excel and proficiency in other MS Office applications.
• Detail-oriented with strong communication and analytical skills.

Responsibilities

• Perform user acceptance testing and document results.
• Coordinate with stakeholders to finalize requirements.
• Review and recommend process improvements.
• Train team members for succession planning.

Skills

User Acceptance Testing (UAT)

MS Excel

Analytical skills

Communication skills

Interpersonal skills

Problem-solving skills

Education

Diploma in Computing or related discipline

Tools

Power Automate

RPA

Python

Macros

Job description

How You Will Make An Impact

The candidate is required to perform User Acceptance testing (UAT) for Billing Consumer Services or Products. She is required to understand the requirement, plan out the test scenarios and execute them in the testing environment. The UAT must be completed within the given schedule, with test results documented, briefings conducted, and handover to the operations team (where necessary).

She needs to ensure that any system enhancements or schemes rolled out have proper processes and controls in place with quality and integrity of billing.

This role also requires coordinating with and managing vendor (TMO outsource team).

User Acceptance Testing & Implementation for new / changes to consumer products

• Liaise with stakeholders (including Product managers, marketing, engineering, IS) to finalize billing requirements, including explaining/educating business users/stakeholders on processes & requirements
• Prepare test plan for projects prior to start of testing. This includes defining the user acceptance criteria and designing the test cases.
• Conduct user acceptance testing (UAT)
• Ensure UAT is done within schedule
• Record and report defects to IS and see through closure of defects
• Document testing results and update reference documents on time
• Monitor progress of testing and provide regular and timely feedback to managers.
• Prepare briefing materials and conduct briefing to the operations team prior to the launch of new initiatives to ensure smooth handover. Provide support to users on production enquiries and issues after a project is implemented.

Process Improvement

• Review processes, identify gaps and recommend enhancements within the area to increase efficiency and productivity.
• Support digital transformation, involve in digitalisation projects and automation of work processes using RPA/ Power automate/ Python/ Macro, etc.

Customer Support

• Be an SME on Billing matters and provide support to Business Users/ Customer Care.
• Investigate irregularities detected and resolve operational issues and feedback brought to the team’s attention with necessary escalation to the Manager/ Director.

Training

• Provide comprehensive training to team members and reporting staff for succession planning and back‑up.
• Any other duties assigned by the Manager.

Skills For Success

• Diploma holder preferably in computing discipline.
• At least 2 years of working experience in UAT.
• Strong MS Excel competency.
• Other MS office proficiency.
• Analytical, strong communication and interpersonal skill.
• Detailed and meticulous.
• Good problem‑solving skill.
• Proactive and team player.