Billing Executive (Fixed-term)

Singtel Group; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

Singtel Group in Singapore is seeking a User Acceptance Testing professional to ensure quality in billing services. The role involves testing, documenting results, and liaising with stakeholders to finalize requirements. Candidates should have at least 2 years of experience in UAT, a diploma in a computing discipline, and strong analytical skills. This position emphasizes collaboration and problem-solving in a dynamic environment.

Qualifications

• Diploma holder preferably in a computing discipline.
• At least 2 years of working experience in User Acceptance Testing.
• Proficiency in Microsoft Office.
• Strong analytical, communication, and interpersonal skills.
• Detail-oriented and meticulous.
• Good problem-solving skills.
• Proactive and a team player.

Responsibilities

• Perform User Acceptance Testing for Billing Consumer Services.
• Liaise with stakeholders to finalize billing requirements.
• Prepare test plans and conduct UAT.
• Document testing results and monitor testing progress.
• Provide user support on production inquiries.

Skills

Analytical skills

Communication skills

Interpersonal skills

Problem-solving skills

Education

Diploma in computing discipline

Tools

Microsoft Office

Power Automate

Python

Macro

Job description

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.

Join us and experience what it’s like to be with an Employer of Choice* Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Responsibilities

• Perform User Acceptance testing (UAT) for Billing Consumer Services or Products: understand requirements, plan test scenarios, execute in testing environment, ensure UAT completed within schedule, document results, conduct briefing, and handover to the operations team.
• Liaise with stakeholders (Product managers, marketing, engineering, IS) to finalize billing requirements and educate business users on processes and requirements.
• Prepare test plans, define acceptance criteria, and design test cases.
• Conduct UAT, record and report defects, and see through defect closure.
• Document testing results and update reference documents on time.
• Monitor testing progress and provide regular, timely feedback to managers.
• Prepare briefing materials and conduct briefing to the operations team prior to launch of new initiatives to ensure smooth handover. Provide support to users on production enquiries and issues after implementation.
• Ensure system enhancements and schemes are supported with proper processes and controls to maintain billing quality and integrity.
• Coordinate with and manage the vendor (TMO outsource team).

Process Improvement

• Review processes, identify gaps, and recommend enhancements to increase efficiency and productivity.
• Support digital transformation by participating in digitisation projects and automating work processes using RPA, Power Automate, Python, Macro, etc.

Customer Support

• Be an SME on billing matters and provide support to business users and customer care.
• Investigate irregularities detected and resolve operational issues, escalating feedback to the manager or director as necessary.

Training

• Provide comprehensive training to team members and reporting staff for succession planning and backup.

Qualifications

• Diploma holder preferably in a computing discipline.
• At least 2 years of working experience in UAT.
• Proficiency in Microsoft Office.
• Strong analytical, communication, and interpersonal skills.
• Detail-oriented and meticulous.
• Good problem‑solving skills.
• Proactive and a team player.