Bilingual Customer Service Investigator (EN/Mandarin)

Singapore Post Ltd

Singapore

On-site

SGD 30,000 - 54,000

Full time

5 days ago

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Job summary

SingPost is seeking a customer service professional to manage timely inquiries and investigation follow-ups, ensuring swift resolution and transparent communication with customers. You will coordinate with service providers and international stakeholders to obtain updates and provide feedback.

The role also involves evaluating compensation claims and sharing best practices with the team to maintain high service quality.

Qualifications

Minimum 1 year in a customer service role.
Experience in logistics, e-commerce, or contact center environments preferred.
Written proficiency in English and Mandarin for email inquiries and liaising with Mandarin-speaking customers.
Proficient in Microsoft Office and Google Sheets.

Responsibilities

Manage enquiries within tight timelines and follow up on investigations to minimise outstanding cases.
Proactively communicate and report anomalies to customers for transparency and swift resolution.
Coordinate with service providers and international stakeholders for status updates and final feedback to customers.
Evaluate compensation claims submitted by customer service representatives per company policies.
Analyze vendor portals and case handling procedures to share best practices with the team.
Ensure high quality service and customer satisfaction.