Bicycle Sales & Customer Experience Specialist

RODALINK (S) PTE LTD; Singapore; On-site; SGD 32,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Employee discounts

Staff privileges on selected products

Career development and training

Job summary

RODALINK (S) PTE LTD in Singapore is seeking a customer-focused retail associate to drive sales, assist customers, and provide exemplary service for bicycles, accessories, and related products.

You will develop product knowledge, assist with stock management, and help plan cycling events and test rides. The role offers career growth in a supportive, dynamic cycling environment with training provided.

Qualifications

• Minimum GCE O-Level qualification or equivalent.
• At least 1 year of experience in retail sales or customer service is preferred.
• Excellent interpersonal and communication skills, with a customer-first mindset.
• Passion for cycling and an interest in bicycle technology are an advantage, but training will be provided.

Responsibilities

• Deliver exceptional customer service by assisting customers in a friendly and professional manner.
• Understand customer's needs and recommend suitable bicycles, accessories, and services.
• Respond to customer enquiries regarding products, availability, and specifications.
• Maintain accurate inventory records and assist with stocktake activities.
• Develop in-depth knowledge of our bicycles, accessories, apparel, and related products.
• Stay updated on the latest cycling products and technologies to provide informed recommendations.
• Perform general retail duties, including store housekeeping, merchandising, and administrative tasks.
• Coordinate and facilitate bicycle test rides for prospective customers.
• Assist customers throughout their purchase journey including after sales service.
• Build and maintain strong customer relationships to encourage repeated business and long-term loyalty.
• Process and fulfil online orders while ensuring excellent customer experience.
• Assist in planning, organising, and hosting cycling events, group rides, and community activities.

Skills

Customer service

Sales ability

Interpersonal skills

Product knowledge

Team player

Willingness to learn

Education

GCE O-Level

Job description

RODALINK (S) PTE LTD in Singapore is seeking a customer-focused retail associate to drive sales, assist customers, and provide exemplary service for bicycles, accessories, and related products.

You will develop product knowledge, assist with stock management, and help plan cycling events and test rides. The role offers career growth in a supportive, dynamic cycling environment with training provided.