Bell Person

BIDEFORD HOUSE PTE. LTD.; Singapore; Presencial; SGD 20.000 - 31.000; Jornada completa

Descripción de la vacante

COMO Metropolitan Singapore is seeking a guest services associate to provide care and attention to our guests, upholding COMO Hotels and Resorts standards and Leading Quality Assurance requirements. You will welcome guests, assist with luggage, and share information about the hotel and local area.

Responsibilities include guiding guests to rooms, maintaining lobby stations, delivering messages and valet services, promoting hotel facilities, and ensuring impeccable grooming.

Responsabilidades

• Welcome guests professionally and demonstrate a warm, confident and genuine first impression.
• Show guests to room and assist with luggage while giving guest information about the hotel and local area.
• Carry guest's luggage to and from rooms and ensure guests are settled in with nothing left behind.
• Maintain lobby stations per company standards and check every 30 minutes or as needed.
• Open doors for guests per hotel etiquette.
• Maintain cleanliness of bell stand, lobby and baggage room.
• Deliver messages and valet to guest rooms.
• Promote and inform guests of hotel facilities.
• Ensure impeccable grooming standards.
• Adhere to Leading Quality Assurance guidelines and assist Front Office as needed.

Descripción del empleo

COMO Metropolitan Singapore marks a debut homecoming for our Singapore-founded company. It's the first time COMO Group’s signature brands – COMO Hotels and Resorts, a multi-label fashion retail space curated by Club 21, a new urban wellness space by COMO Shambhala, contemporary international dining by COMO Cuisine, as well as Michelin-starred gourmet concept by COTE Korean Steakhouse and internationally-renown patisserie Cédric Grolet — will be housed under one prestigious address: COMO Orchard.

Job Summary

Provide care and attention to our guests, and ensure that processes are in line with COMO Hotels and Resorts and Leading Quality Assurance requirements.

Tasks/Responsibilities:

• Welcome guests professionally and demonstrate a warm, confident and genuine first impression.
• Show guests to room and assist them with their luggage while giving guest information about the hotel, its features as well as general information about the local area per Leading Quality Assurance standards.
• Responsible for carrying the guest's luggage to and from the guest rooms, and ensure that the guest is properly settled in a room with nothing left behind.
• Maintain the designated stations in the lobby as per company standards and check every 30 minutes or when necessary.
• Open doors for guests per hotel’s etiquette.
• Maintain the cleanliness of the bell stand, lobby and baggage room.
• Deliver messages and valet to guest rooms.
• Promote and inform guests of hotel facilities.
• Ensure impeccable grooming standards.
• Ensure all related Leading Quality Assurance guidelines are met, if not exceed at all times.
• Assist Front Office in any tasks when needed.
• Exceed guests’ expectations in any task provided.

Location: COMO Metropolitan Singapore