Beauty Centre Operations & Service Leader

SJ 1 PTE. LTD.; Singapore; On-site; SGD 42,000 - 70,000; Full time

Job summary

SJ 1 PTE. LTD. in Singapore seeks an Operations & Service Manager to oversee day-to-day beauty salon activities, reservations, and front-desk operations.

The role includes delivering professional skin and body services guidance, and ensuring high service standards. You will lead staffing, training, and performance reviews, drive sales KPIs, streamline procedures, and manage customer complaints promptly. Suitable candidates have beauty services experience, a professional appearance, and a

Qualifications

• Qualified with working experience, preferably in relevant industry.
• Willingness to learn and demonstrates a positive working attitude.
• Well-groomed, hygienic, and presentable at all times.
• Experience in beauty services.

Responsibilities

• Perform skin and body analysis for customers.
• Expose to diverse beauty treatments (skin, face, body, slimming, hair removal, whitening).
• Assist in managing day-to-day operations, including reservations and reception.
• Make professional product, treatment and service package recommendations.
• Responsible for staffing, staff development and training.
• Evaluate and supervise team performance; provide disciplinary action when needed.
• Arrange training programs and skill upgrades for staff.
• Responsible for sales and achieving KPI targets.
• Regularly evaluate processes and systems; recommend improvements.
• Manage customer complaints in a timely manner.

Skills

Staff management

Customer service

Beauty services experience

Willingness to learn

Job description

SJ 1 PTE. LTD. in Singapore seeks an Operations & Service Manager to oversee day-to-day beauty salon activities, reservations, and front-desk operations.

The role includes delivering professional skin and body services guidance, and ensuring high service standards. You will lead staffing, training, and performance reviews, drive sales KPIs, streamline procedures, and manage customer complaints promptly. Suitable candidates have beauty services experience, a professional appearance, and a