Beauty Advisor

Sephora Singapore Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading beauty retailer seeks a Beauty Advisor to enhance customer experiences and promote beauty products. This role involves establishing relationships, assisting with beauty services, and ensuring operational excellence to provide the best retail experience. Passion for beauty and customer service is essential.

Qualifications

• Passion for customer service and beauty.
• Knowledge about new trends in beauty.
• Prior experience in retail or services (a plus).

Responsibilities

• Establish strong customer relationships through beauty knowledge sharing.
• Assist customers with product testing and beauty services.
• Ensure store operations run smoothly and efficiently.

Skills

Customer service

Beauty knowledge

Communication skills

Multitasking

Job description

Sephora, a division of LVMH - Moët Hennessy Louis Vuitton, is a global luxury leader and high growth innovative Omni-beauty retailer, constantly pushing the boundaries to beautify people’s lives and creating the world’s most loved beauty community. Today, we run Omni channel retail businesses across 9 markets in SEA, with 11 stores situated in Singapore.

JOIN THE #SEPHORATRIBE. Sephora is not only about trends, we are, more importantly, about inspiring a beauty community. If this sounds like you, join us as a Beauty Advisor and come Sephorize the world with us!

As a Beauty Advisor, you are the face of Sephora who inspires and help our customers become the best version of themselves. You are encouraged to explore, create emotional connections, and help customers discover our amazing Beauty Selection.

You will shine here if you enjoy…

Driving Customer Experience

• Establishing a strong relationship with our customers through beauty knowledge sharing and excellent customer service
• Advocating for Sephora Beauty Pass to help customers discover the benefits of our loyalty programme
• Introducing customers our eCommerce platform to increase conversion and repeated purchases
• Meeting sales targets by understanding customers' needs, recommending and selling products and services to our customers in all categories such as makeup, skincare, fragrance, and hair care

Beauty Excellence

• Assisting customers with product testing
• Performing basic beauty services across all categories

Operational Excellence

• Helping to make a beautiful first impression by keeping the store tidy, well-stocked, and ensuring our products are in good sellable conditions
• Participating in inventory control to reduce loss, and ensure compliance with sampling policies
• Operating the cashier functions in a professional and timely manner

We would love to hear from you if you have…

• Passion for customer service and enjoy working with people
• Knowledge about what’s new and trending in beauty
• Prior experience working in retail or services industries (a plus!)
• Strong communication skills, ability to multitask, and comfortability with computer/store systems
• Resilience and the ability to react to situations in-the-moment and stay aware of changing store priorities as they arise
• Flexible availability to work shifts as per mall retail hours