Barista & Customer Experience Lead

Keong Saik Bakery; Singapore; On-site; SGD 20,000 - 31,000; Full time

Job summary

Keong Saik Bakery is seeking a cafe team member to greet customers, introduce products, and maintain stock and cleanliness. You will ensure displays are well-stocked at opening and throughout the day, operate the POS system, and assist with coffee preparation and packing orders.

The role emphasizes friendly service, initiative in approaching guests, and upselling promotional items while maintaining standards and efficiency in a busy bakery cafe.

Qualifications

• Experience in cafe or hospitality is preferred.
• Ability to greet and engage customers and provide friendly service.
• Willingness to assist with pastry heating, packing, and take-away orders.

Responsibilities

• Greet customers and build rapport with guests.
• Know products to introduce and upsell.
• Ensure bread and cakes are stocked at opening and during hours; update stock on POS.
• Perform barista tasks and maintain coffee standards; brew beverages for preorders.
• Suggestive selling of promotional items to every guest.
• Assist with food preparation and packing takeaway orders.
• Support packing staff when orders are high in the morning.
• Maintain cleanliness of cafe, wipe displays/doors, tidy tables and chairs.
• Wash dishes; sweep and mop floors.
• Perform any other duties as required by the Company.

Skills

Customer service

Communication

Multitasking

Stock management

Tools

POS system

Brewing equipment

Job description

Keong Saik Bakery is seeking a cafe team member to greet customers, introduce products, and maintain stock and cleanliness. You will ensure displays are well-stocked at opening and throughout the day, operate the POS system, and assist with coffee preparation and packing orders.

The role emphasizes friendly service, initiative in approaching guests, and upselling promotional items while maintaining standards and efficiency in a busy bakery cafe.