Banquet Executive

PARKROYAL PICKERING HOTEL PTE. LTD.; Singapore; On-site; SGD 47,000 - 62,000; Full time

Job summary

PARKROYAL COLLECTION Pickering Singapore is seeking a Banquet Executive to lead a team of banquet service staff and ensure seamless execution of all events. You will collaborate with the events team, train and motivate staff, and maintain strong client relationships.

The role focuses on delivering exceptional guest experiences, coordinating banquet setups, and driving continuous improvement in operations within an eco-friendly hotel in Chinatown.

Qualifications

• Minimum 3 years of experience in a similar or Supervisory role within the hospitality industry.

Responsibilities

• Manage and lead a team of banquet service staff to deliver high-quality service for all banquet events.
• Collaborate with the events team to understand client requirements and coordinate the setup and execution of banquet events.
• Ensure all banquet service staff are well-trained, motivated and providing exceptional customer service.
• Oversee the allocation of tasks and responsibilities to your team, monitoring performance and providing coaching and feedback.
• Address and resolve any guest queries or concerns in a timely and professional manner.
• Maintain strong relationships with clients and ensure their complete satisfaction with our banquet services.
• Contribute to the continuous improvement of our banquet operations through process optimisation and team development.

Skills

Team leadership

Customer service

Communication skills

Event planning

Problem solving

Interpersonal skills

Hospitality knowledge

Job description

About the role

As a Banquet Executive at the PARKROYAL COLLECTION Pickering Singapore, you will play a crucial role in ensuring the seamless execution of all banquet events. Responsible for leading a team of dedicated banquet service staff, you will be the driving force behind delivering exceptional dining experiences for our valued guests in our stunning, eco-friendly hotel in the heart of Chinatown.

What you’ll be doing

• Manage and lead a team of banquet service staff to deliver high-quality service for all banquet events
• Collaborate with the events team to understand client requirements and coordinate the setup and execution of banquet events
• Ensure all banquet service staff are well-trained, motivated and providing exceptional customer service
• Oversee the allocation of tasks and responsibilities to your team, monitoring performance and providing coaching and feedback
• Address and resolve any guest queries or concerns in a timely and professional manner
• Maintain strong relationships with clients and ensure their complete satisfaction with our banquet services
• Contribute to the continuous improvement of our banquet operations through process optimisation and team development

What we’re looking for

• Minimum 3 years of experience in a similar or Supervisory role within the hospitality industry
• Proven track record of leading and motivating a team to deliver outstanding customer service
• Excellent communication and interpersonal skills, with the ability to liaise effectively with clients and team members
• Strong problem-solving and decision-making abilities to handle challenging situations with ease
• Thorough understanding of food and beverage service standards, as well as event planning and coordination
• Passion for the hospitality industry and a commitment to delivering exceptional guest experiences