Baggage Operations Lead — Ground KPI Champion

PERSOL OUTSOURCING SINGAPORE PTE. LTD.; Singapore; On-site; SGD 27,000 - 37,000; Full time

Job summary

PERSOL OUTSOURCING SINGAPORE PTE. LTD. is seeking a Ground Operations Support role to monitor Baggage Handling Areas and support real-time operational decisions at Changi Airport.

The position requires on-site presence and a willingness to work a 2-on/2-off shift cycle (8:30am–8:30pm and 8:30pm–8:30am) with weekend coverage. The role emphasizes coordination with Baggage Control Room Engineers and the Shift Team to address disruptions, ensure KPI targets for baggage handling, and manage

Qualifications

• Diploma or higher in a relevant field.
• Experience in airline/airport operations (2 years preferred).
• On-site in baggage handling area.
• Class 3 driving license preferred.
• Experience with gate/baggage scheduling systems is a plus.
• Willing to work shifts and weekends.

Responsibilities

• Ground monitoring of Baggage Handling Areas and Baggage Operations, providing real-time information to airlines and partners.
• Coordinate with Integrated Baggage Shift Team and Baggage Control Room Engineers for operational changes and incidents.
• Ensure Arrival Baggage Presentation performance and mishandling rate meet KPIs.
• Conduct ground enforcements in BHA, planeside observation and audits on Baggage Operations.
• Coordinate with baggage stakeholders on exception handling flights (e.g., VVIP, special).

Skills

Ground operations knowledge

Shift work

Stakeholder communication

Team coordination

Education

Diploma

Job description

PERSOL OUTSOURCING SINGAPORE PTE. LTD. is seeking a Ground Operations Support role to monitor Baggage Handling Areas and support real-time operational decisions at Changi Airport.

The position requires on-site presence and a willingness to work a 2-on/2-off shift cycle (8:30am–8:30pm and 8:30pm–8:30am) with weekend coverage. The role emphasizes coordination with Baggage Control Room Engineers and the Shift Team to address disruptions, ensure KPI targets for baggage handling, and manage