BA cum Scrum Master

TESCOM (SINGAPORE) SOFTWARE SYSTEMS TESTING PTE LTD.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

TESCOM (SINGAPORE) SOFTWARE SYSTEMS TESTING PTE LTD. seeks an experienced IT Delivery professional to lead business analysis activities and drive agile delivery across government IT projects.

You will gather requirements, craft BRD/FRD, ensure traceability, and manage changes with governance in a fast-paced environment. The role requires strong stakeholder engagement, multi-vendor coordination, and fluency in both Agile and Waterfall SDLCs.

Qualifications

• Singapore Citizen
• Minimum 5–8 years of IT delivery experience
• Minimum 3+ years of Business Analyst experience in large-scale IT systems
• Minimum 2 years exposure to Agile / Scrum environments
• Strong understanding of Agile and traditional SDLC (Waterfall/ Hybrid)
• Proven experience handling complex system integrations and multi-vendor environments
• Demonstrated ability to operate under tight timelines and delivery pressure
• Strong analytical, documentation, and stakeholder engagement skills

Responsibilities

• Lead requirement gathering sessions with business users, government officers, and vendors.
• Translate business needs into clear functional and non-functional requirements.
• Produce artifacts (BRD, FRD, user stories, process flows, data mappings, interface specs).
• Ensure requirements traceability from business needs to implementation and testing.
• Manage requirement changes within governance and change control processes.
• Engage senior and demanding stakeholders confidently and professionally.
• Facilitate requirement workshops and resolve conflicting priorities.
• Act as the bridge between business users, technical teams, system integrators, and project management.
• Ensure business alignment before development starts to reduce rework and ambiguity.
• Work closely with architects, developers, and integration teams to validate feasibility.
• Review design proposals to ensure alignment with approved requirements.
• Support SIT/UAT planning, test case validation, and defect triaging.
• Ensure operational readiness and cutover documentation are aligned with business expectations.
• Ensure compliance with Singapore Government SDLC, audit, and reporting standards.
• Maintain structured documentation repository and requirement baselines.
• Support audit queries, project reporting, and governance checkpoints.
• Facilitate Scrum ceremonies (Sprint Planning, Daily Stand-ups, Reviews, Retrospectives).
• Identify delivery blockers and work with stakeholders to resolve them.
• Monitor sprint progress and highlight risks early.
• Promote accountability and structured Agile practices aligned with governance requirements.

Skills

Business Analysis

Stakeholder engagement

Documentation

Agile/ Scrum

Tools

Jira

Confluence

AzureDevOps

Job description

KeyResponsibilities

1.Business Analysis & Requirements Leadership (Primary – 80%)

• Lead requirement gathering sessions with business users, governmentofficers, and vendors.
• Translate business needs into clear functional and non-functionalrequirements.
• Produce high-quality artifacts (BRD, FRD, user stories, processflows, data mappings, interface specs).
• Ensure requirements traceability from business needs toimplementation and testing.
• Manage requirement changes within governance and change controlprocesses.

StakeholderManagement

• Engage senior and demanding stakeholders confidently andprofessionally.
• Facilitate requirement workshops and resolve conflictingpriorities.
• Act as the bridge between business users, technical teams, systemintegrators, and project management.
• Ensure business alignment before development starts to reducerework and ambiguity.

Solution& Delivery Alignment

• Work closely with architects, developers, and integration teams tovalidate feasibility.
• Review design proposals to ensure alignment with approvedrequirements.
• Support SIT/UAT planning, test case validation, and defecttriaging.
• Ensure operational readiness and cutover documentation are alignedwith business expectations.

Governance& Documentation

• Ensure compliance with Singapore Government SDLC, audit, andreporting standards.
• Maintain structured documentation repository and requirementbaselines.
• Support audit queries, project reporting, and governancecheckpoints.

2. ScrumMaster & Agile Facilitation (Secondary – 20%)

AgileExecution

• Facilitate key Scrum ceremonies (Sprint Planning, Daily Stand-ups,Reviews, Retrospectives).
• Ensure backlog readiness and clarity before sprint commitment.
• Promote estimation discipline and sprint predictability.

Impediment& Delivery Support

• Identify delivery blockers and work with stakeholders to resolvethem.
• Monitor sprint progress and highlight risks early.
• Support integration milestones, SIT/UAT readiness, and releaseplanning.

ContinuousImprovement

• Identify inefficiencies in delivery and recommend practicalimprovements.
• Promote accountability and structured Agile practices aligned withgovernance requirements.

MandatoryExperience & Skills

CoreRequirements (Strict)

• Singapore Citizen
• Minimum 5–8 years of overall IT delivery experience
• Minimum 3+ years of Business Analyst experience in large-scale ITsystems
• Minimum 2 years exposure to Agile / Scrum environments
• Strong understanding of both Agile and traditional SDLC (Waterfall/ Hybrid)
• Proven experience handling complex system integrations andmulti-vendor environments
• Demonstrated ability to operate under tight timelines and deliverypressure
• Strong analytical, documentation, and stakeholder engagement skills

Must-HaveExperience

• Experience in Singapore Government / Public Sector IT projects
• Experience in mission-critical or 24/7 systems
• Experience working with system integrators and multiple vendors
• Hands-on experience with Agile tools (Jira, Confluence, AzureDevOps, or equivalent)
• Experience supporting SIT/UAT and production rollout activities

WorkEnvironment & Expectations

• Able to manage demanding stakeholders and strong personalitiesprofessionally
• Comfortable operating within structured governance and audit-heavyenvironments
• Willing to work overtime (including after-hours or weekends) whenproject demands require
• Able to adapt quickly to scope changes and shifting priorities
• Resilient, structured, and delivery-focused mindset

Certifications(Strong Advantage)

• CBAP, CCBA, or equivalent Business Analysis certifications
• Certified ScrumMaster (CSM) or PSM
• SAFe or Agile-related certifications are advantageous