VP/SVP, Production Support Lead (SAT), Technology Group

GIC Private Limited; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

GIC is seeking a VP/SVP Production Support Lead to manage a Follow-the-sun L1/L2 support model for SAT platforms. You will oversee production health and incident resolution across the enterprise tooling, CI/CD pipelines, and AI-enabled platforms.

You will lead upgrades, coordinate with vendor teams, and drive resiliency and automation. A strong background in cloud, monitoring, and DevSecOps is essential, with at least 10 years in related roles.

Qualifications

• Bachelor's degree in Computer Science or Information Technology or equivalent experience.
• 10+ years of experience in application/platform support, system administration, or related role.
• Experience with monitoring tools (Datadog, Splunk).
• Cloud infrastructure familiarity (AWS, ECS, Kubernetes) and infrastructure-as-code (Terraform).
• Databases: MSSQL, PostgreSQL, Oracle.
• Operating systems: Linux, Windows.
• Strong problem-solving and multitasking abilities; able to triage and coordinate across teams.

Responsibilities

• Lead and manage a Follow-the-sun L1/L2 Production Support Model for SAT platforms and tooling.
• Own production monitoring using dashboards and tools across pipelines, runners, workspaces, and services.
• Respond to and manage production incidents; document incidents and resolutions.
• Review and execute platform upgrades, plugin/version rollouts, and deployments with minimal disruption.
• Provide user support to developers on CI/CD, workspace, toolchain, and AI assistant usage.
• Collaborate with GitHub, JFrog, Atlassian, and AI platform vendors for issue resolution.
• Investigate production issues and coordinate with infrastructure, security, and engineering teams.
• Drive system resiliency through failover and disaster recovery planning.
• Maintain run books and incident resolutions in Confluence; document configurations.
• Identify opportunities for automation and self-help workflows.

Skills

Monitoring tools

Cloud infrastructure

Linux/Windows OS

CI/CD & DevSecOps

Communication

Team collaboration

Education

Bachelor's degree in Computer Science/IT

Tools

Datadog

Splunk

GitHub

GitHub Actions

JFrog

Confluence

Jira

Terraform

Kubernetes

Job description

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VP/SVP, Production Support Lead (SAT), Technology Group

Location: Singapore, SG

Job Function: Technology Group

Job Type: Permanent

About GIC
GIC is one of the world's largest sovereign wealth funds. With over 2,000 employees across 11 locations around the world, we invest in more than 40 countries globally across asset classes and businesses. Working at GIC gives you exposure to an extraordinary network of the world's industry leaders. As a leading global long-term investor, we work at the Point of Impact for Singapore's financial future, and the communities we invest in worldwide.

Technology Group
We experiment, design, and lead a 24×7 global business where we support core capabilities in asset management, trading, investment operations, and risk management. We deliver secure, reliable, and integrated solutions, and provide insights on new and emerging technologies.

Strategy, Architecture, and Transformation Group

Strategy, Architecture and Transformation (SAT) sets the technical direction for the Technology Group across two main halves:

Developer Experience— builds and operates the platforms that power software development across GIC, spanning CI/CD and security scanning (GitHub, JFrog), Cloud Development Environments and toolchains, and collaboration and portfolio management (Jira, Confluence).
AI Platforms— delivers and operates the enterprise AI capabilities that GIC works with, spanning AI assistants and AI-enabled developer tooling that are increasingly central to how the firm builds software and gets work done.

What impact can you make in this role?

You will be empowered to be at the top of your game by keeping the platforms that GIC's engineers depend on every day stable, secure, and performant. As the first line of defence for production issues across SAT's platforms, you ensure that incidents are triaged, coordinated, and resolved effectively so that development teams across the firm can keep delivering.

What will you do as a Production Support Lead?

• Follow-the-sun Support Model: Lead and manage a Follow-the-sun L1 and L2 Production Support Model for SAT platforms and tooling.
• Production Monitoring: Be accountable for the production environment's health and performance using monitoring tools and dashboards (e.g. Datadog), across pipelines, runners, workspaces, and platform services.
• Incident Management: Respond to and manage production incidents and ensure minimal impact on engineering productivity across the firm. Document incidents and follow up on resolutions.
• Change Management: Review and execute platform upgrades, plugin/version rollouts, and deployments (including base image and COTS upgrades) and ensure minimal risk and disruption to production services.
• User Support: Provide support to developers and stakeholders, address queries and issues related to CI/CD failures, workspace and toolchain problems, artifact and access errors, collaboration tooling, and AI assistant usage.
• Vendor Engagement: Collaborate with support personnel of Solution Providers (e.g. GitHub, JFrog, Atlassian, and AI platform vendors like OpenAI) to troubleshoot, mitigate, and resolve issues related to vendor products.
• Issue Investigation: Investigate production issues and engage relevant teams (e.g. infrastructure, platform engineering, security, and application teams) for mitigation and strategic solutions. As the first line of defence, triage and reproduce issues, isolate root cause where possible, and elevate to L3 engineering with clear, actionable diagnostics.
• System Resiliency Management: Drive system failover and disaster recovery processes for platform services and supporting infrastructure.
• Documentation: Maintain comprehensive documentation of platform run books, incident resolutions, and system configurations (typically in Confluence).
• Continuous Improvement: Identify opportunities for process improvements and automation to enhance the efficiency and reliability of platform support, including self-help workflows, form-based incident reporting, and chatbot-assisted L1 responses.

What makes you a successful candidate?

• Bachelor's degree in Computer Science, Information Technology, or equivalent experience.
• 10+ years of experience in an application support, platform support, system administration or related role.
• Hands-on technical skills in the following areas:
  • Experience with monitoring tools (e.g. Datadog, Splunk).
  • Familiarity with cloud infrastructure (e.g. AWS, ECS, Kubernetes) and infrastructure-as-code (e.g. Terraform).
  • Familiarity with database management systems (e.g. MSSQL, PostgreSQL, Oracle).
  • Knowledge of operating systems (e.g. Linux, Windows).
  • Stellar problem-solving and analytical skills, with the ability to triage and coordinate resolution across multiple platforms.
  • Strong attention to detail and multitasking prowess.
• Excellent communication and interpersonal skills.
• A team-oriented mindset with a dash of independence.
• You do not need deep L3 engineering expertise in every platform; you are the first line of defence, ensuring issues are triaged, coordinated, and resolved effectively, and escalated with clarity where specialist depth is required.
• Strong experience in at least one or more of the following domains is preferred:
  • CI/CD and DevSecOps tooling (e.g. GitHub, GitHub Actions, JFrog Artifactory/Xray, SAST scanning).
  • Cloud Development Environments and developer toolchains (e.g. Ona, VS Code/JetBrains, devcontainers, Java/JavaScript/Python/.NET runtimes).
  • Collaboration and portfolio management platforms (e.g. Jira, Confluence).
  • AI platforms and AI-assisted developer tooling — supporting enterprise AI assistants (a ChatGPT-equivalent used internally) and AI coding assistants (e.g. GitHub Copilot), including usage guidance, integration troubleshooting, access and configuration issues, and understanding how AI tooling fits into Enterprise.

Work at the Point of Impact
We need to be forward‑looking to attract the right people to help us become the Leading Global Long‑term Investor. Join our ambitious, agile, and diverse teams - be empowered to push boundaries and pursue innovative ideas, share your views, and be heard. Be anchored on our PRIME Values: Prudence, Respect, Integrity, Merit and Excellence, which guides us in how we make our day‑to‑day decisions. We strive to inspire. To make an impact.

Flexibility at GIC
At GIC, our offices are vibrant hubs for ideation, professional growth, and interpersonal connection. At the same time, we believe that flexibility allows us to do our best work and be our best selves. Thus, our teams come into the office four days per week to harness the benefits of in‑person collaboration, but have the flexibility to choose which days they work from home and adjust this arrangement as situational needs arise.

GIC is an equal opportunity employer
GIC is an equal opportunity employer, and we value diversity. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.