AVP, Production Support & Incident Management

WhiteCrow Research Pvt. Ltd.; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

WhiteCrow Research Pvt. Ltd. is seeking an AVP – Production Support for a global investment institution.

You will lead complex incident resolution, perform root‑cause analysis, and drive stability across production environments. Strong scripting (Bash/SQL/REST APIs/Python) and stakeholder communication are essential. You will serve as a primary liaison during critical incidents, mentor the global support team, and collaborate with engineering, infrastructure, and DevOps to improve service

Qualifications

• 5+ years of IT experience with at least 2 years in application support, system administration, or a closely related technical field.
• Demonstrated ability to perform production troubleshooting at the code/scripting level.
• Bachelor’s degree in computer science, information technology, or equivalent practical experience.
• Strong hands‑on proficiency with Bash, SQL, REST APIs, or Python.

Responsibilities

• Technical Excellence: Leading complex incident resolution and RCA by troubleshooting directly within application code.
• System Stability: Monitoring production environments, identifying bottlenecks, and implementing automated reliability improvements.
• Technical Execution: Scripting automation and analyzing system logs/queries using Bash, SQL, REST APIs, or Python.
• Stakeholder Management: Acting as primary contact for technical and business stakeholders during critical incidents with clear updates.
• Leadership & Mindset: Promoting proactive service improvement, documentation, and knowledge sharing across the global support team.
• Collaborative Expansion: Working with engineering, infrastructure, and DevOps to bridge development and operations.

Skills

Incident resolution

Root cause analysis

Stakeholder management

Leadership

Collaboration

Education

Bachelor’s degree in Computer Science, Information Technology, or equivalent

Tools

Bash

SQL

REST APIs

Python

Job description

WhiteCrow Research Pvt. Ltd. is seeking an AVP – Production Support for a global investment institution.

You will lead complex incident resolution, perform root‑cause analysis, and drive stability across production environments. Strong scripting (Bash/SQL/REST APIs/Python) and stakeholder communication are essential. You will serve as a primary liaison during critical incidents, mentor the global support team, and collaborate with engineering, infrastructure, and DevOps to improve service