AVP, New Business Operations (Insurance)

HSBC

Singapore

Hybrid

SGD 110,000 - 180,000

Full time

3 days ago

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Job summary

HSBC Life Singapore is seeking an Assistant Vice President, New Business to drive CPF projection, deduction processing and policy issuance for New Business and riders. You will collaborate with IT and internal teams to ensure accurate data handling, timely reconciliations and effective customer support.

The role requires strong analytical and numerical skills, the ability to work under pressure, and flexibility to support month-end activities.

Qualifications

Experience with CPF projection and deduction processes.
Strong analytical and problem-solving abilities.
Ability to manage multiple tasks and work under pressure.
Willingness to support overtime during month-end closing.
Basic numerical/financial knowledge required.

Responsibilities

Manage CPF projection and deduction files, including uploading, downloading, reconciliation and discrepancy investigation.
Monitor and clear CPF-related in-baskets, including pending projection returns and deduction listings.
Work with IT to troubleshoot Shield processing issues and reconcile total cases uploaded/downloaded.
Manage daily email and query clearance from internal/external customers and New Business teams.
Process policy issuance for New Business and rider additions by verifying data and submitting cases for CPF deduction.
Handle freelook, withdrawal and refund requests, including calculations and approvals.
Coordinate medical report and billing administration, including provider liaison and monthly reporting.
Support policy bundling and system enhancements through reprints, reconciliations and ad hoc projects.