AVP, High Net Worth Policy & Operations Excellence

Singlife; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Singlife in Singapore is seeking an experienced operations professional to deliver consistent customer experience for High Net Worth journeys, covering onboarding, post-sale servicing and claims.

You will coordinate with brokers, case managers and internal stakeholders, monitor SLA/TAT, handle enquiries and escalations, and support policy issuance and operational follow-ups. Diploma holder with 3–5 years in insurance operations preferred.

Qualifications

• Diploma / tertiary qualification.
• 3–5 years’ relevant experience in the insurance industry with Middle Office or High Net Worth operations.
• Knowledge in High-Net-Worth products and processes.
• Highly service‑oriented, organised and able to multi-task.
• Good team player with strong interpersonal and communication skills.
• Knowledge in AS400 / FileNet / Dotsphere / BPMWorkflow, Salesforce will be preferred.
• Good understanding of the regulatory aspects of High-Net-Worth products.
• Good analytical, problem solving and decision-making skills.
• Meticulous and able to work independently.

Responsibilities

• Monitor TAT and ensure SLAs are met by coordinating with Operations teams to facilitate timely and effective processing.
• Manage enquiries, appeals, and case escalations by advocating for clients’ needs and driving resolution.
• Process all post-sale servicing transactions and ensure cases are processed within the agreed TAT.
• Support High Net Worth onboarding journeys, including policy issuance and related follow-ups.
• Act as the Operations point of contact for claims transactions, coordinating with stakeholders for timely resolution.
• Provide operations-related training to internal stakeholders, case managers and distribution partners.
• Identify process improvement and perform ad-hoc user acceptance testing / review results.
• Perform any other duties or projects assigned by the Manager.

Skills

Interpersonal skills

Communication skills

Multitasking

Team player

Education

Diploma / tertiary qualification

Tools

AS400

FileNet

Dotsphere

BPMWorkflow

Salesforce

Job description

Singlife in Singapore is seeking an experienced operations professional to deliver consistent customer experience for High Net Worth journeys, covering onboarding, post-sale servicing and claims.

You will coordinate with brokers, case managers and internal stakeholders, monitor SLA/TAT, handle enquiries and escalations, and support policy issuance and operational follow-ups. Diploma holder with 3–5 years in insurance operations preferred.