Aviation Aftermarket Account Manager

Cessna Aircraft Company; Singapore; On-site; SGD 90,000 - 170,000; Full time

Job summary

Bell is seeking a Commercial Account Manager to manage day-to-day commercial customer relationships enrolled in CAP and/or warranty programs for helicopters and spare parts. The role handles CAP/warranty adjudication, RMAs, and coordination with multiple Bell teams to ensure timely resolutions and contract adherence.

Responsibilities include supporting aftermarket strategy, customer forecasting, and liaising with suppliers to resolve issues while complying with ITAR and contract terms.

Qualifications

• 4 years degree in Business/Engineering or related field or equivalent experience.
• Minimum of five (5) years Aerospace experience or similar industry; familiar with aircraft maintenance and systems.
• Demonstrated customer support experience with trust-building and customer focus.
• Strong communication and negotiation skills; ability to interface at all levels.
• Ability to multi-task, manage projects, and solve problems.
• Willingness to travel as required by customer needs.

Responsibilities

• Adjudicate CAP and/or warranty claims by approving/denying and issuing parts or credits.
• Issue RMAs for return parts for evaluation or repair and coordinate timely receipt.
• Engage with cross-functional Bell teams to resolve claims and support contracts.
• Coordinate with Inventory Management, Logistics, and Programs to supply parts.
• Ensure CAP/warranty terms are adhered to by both Bell and customers.
• Support development and execution of aftermarket strategy.
• Direct responsibility for managing programs/contracts with nonstandard warranty terms.

Education

4 years degree in Business/Engineering or related field or equivalent experience

Tools

SAP ECC/C4C

Microsoft Office Suite

Job description

Bell is seeking a Commercial Account Manager to manage day-to-day commercial customer relationships enrolled in CAP and/or warranty programs for helicopters and spare parts. The role handles CAP/warranty adjudication, RMAs, and coordination with multiple Bell teams to ensure timely resolutions and contract adherence.

Responsibilities include supporting aftermarket strategy, customer forecasting, and liaising with suppliers to resolve issues while complying with ITAR and contract terms.