AV Project Engineer

TALENT SPOT GROUP PRIVATE LTD.; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

Talent Spot Group Private Ltd. in Singapore is seeking a Project Engineer (AV & UC System) to support multiple project sites in Singapore and the region, with strong AV diagnostics and UC knowledge.

Responsibilities include post-sale maintenance, preventive maintenance planning, remote/on-site diagnostics, firmware updates, and accurate service reporting. Requirements: NITEC/ Diploma in AV/Electronics/IT; 1–2 years in AV installation/maintenance; knowledge of AV products; ability to communicate

Qualifications

• NITEC or Diploma in AV / Electronics / IT or related discipline.
• 1–2 years in operation, engineering and/or installation/maintenance of AV systems.
• Knowledge of AV products (e.g., Zoom, Teams, Crestron, Extron, Kramer, Polycom, Cisco Telepresence).
• Ability to communicate with Chinese business partners.

Responsibilities

• Provide post-sale maintenance experience to customers.
• Plan, schedule and execute preventive maintenance with customers.
• Perform remote/onsite diagnostics to troubleshoot AV and UC systems.
• Provide post-installation support including firmware updates and configuration changes.
• Coordinate with end users, suppliers and vendors to resolve issues per SLA.
• Deliver timely, accurate service reports after maintenance or troubleshooting.
• Assist in changes to schematics, BOM and handover documentation.
• Escalate severity to manufacturers as needed.
• Support post-commissioning activities such as end-user trainings.

Skills

AV/UC systems knowledge

Remote and on-site diagnostics

Customer service

Team coordination

Education

NITEC or Diploma in AV/Electronics/IT

Tools

AV hardware knowledge

Networking basics (TCP/IP)

Job description

Project Engineer (AV & UC System)

To support multiple project sites in Singapore and Regional. The ideal candidate willhave strong proficiency in audio visual (AV) system diagnostics and a goodgrasp in unified communications (UC).

KeyResponsibilities:

• Providepost-sale maintenance experience to customers.


• Plan,schedule and execute preventive maintenance with customers to ensure systemreliability and take ownership in executing corrective actions upon clientapproval.


• Performremote/onsite diagnostics to identify, troubleshoot, and resolve existing orpotential faults within AV and VC integrated systems


• Providepost-installation support such as remote/onsite technical assistance, firmwareupdates, and/or configuration changes.


• Coordinatewith end users, product suppliers and vendors to resolve technical productissues promptly and within agreed Service Level Agreements (SLA). E.g. RMAprocess.


• Delivertimely, accurate, and well-documented service reports following everymaintenance or troubleshooting engagement.


• Identify,indicate, and assist in changes accrued to schematics, BOM list, and otherrelevant materials discovered during site evaluations.


• Evaluatethe severity and risk of technical challenges, escalating to manufacturers orprincipals when issues exceed internal capacity.


• Supportpost-commissioning activities such as end-user trainings, material development,documenting accurately on handover and taking over of functioning systems.

Required Skills and Qualifications:

• NITEC or Diploma in AV / Electronics / IT / Electrical or related discipline.


• Min 1-2 yearsof experience in operation, engineering and/or installation/maintenance of AV systems.


• Preferablyto have general knowledge of AV products (e.g. Zoom, Microsoft Teams, Crestron,Extron, Kramer, Polycom, Cisco Telepresence, Logitech, Biamp and QSYS)


• Knowledgeof AV & IT technologies (e.g. TCP/IP, Networking, Dante, AVB, SDVOE, H.264,H.323, MPEG, EDID, HDCP)


• Ability to communicate effectively with Chinese business partners.