Automotive Workshop Admin & Customer Care Pro

AUTOMOTIVE REPAIR CENTRE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A Singapore-based automotive service provider is seeking a Clerk / Admin / Receptionist to handle customer inquiries and manage expectations during vehicle repairs. Strong communication and MS Office skills are essential for this role, which offers training for career advancement. The position includes flexible working hours and monthly incentives, aimed at providing excellent customer service within the automotive industry.

Benefits

Monthly incentives

Training and coaching provided

Flexi working hours

Qualifications

• Must be competent with MS Office Suite.
• Excellent verbal and written communication skills.
• Excellent customer service skills.

Responsibilities

• Handle phone calls and enquiries.
• Assist and advise customers on paperwork and processes.
• Manage customer expectations from accident reporting to vehicle repair completion.
• Create repair estimates for damaged vehicles.
• Communicate with insurance companies/surveyors for claims.

Skills

Verbal communication skills

Written communication skills

Customer service skills

Competent with MS Office Suite

Job description

A Singapore-based automotive service provider is seeking a Clerk / Admin / Receptionist to handle customer inquiries and manage expectations during vehicle repairs. Strong communication and MS Office skills are essential for this role, which offers training for career advancement. The position includes flexible working hours and monthly incentives, aimed at providing excellent customer service within the automotive industry.