ATM TECHNICIAN

TRIPLE 'S' PROTECTION PRIVATE LIMITED; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

TRIPLE 'S' PROTECTION PRIVATE LIMITED in Singapore is seeking a technically capable service technician to manage customer incidents and maintain systems across client sites.

You will verify environments before installations, install and configure customer systems, and perform routine maintenance to prevent issues. You will document asset data for invoicing and keep customers informed throughout the resolution process.

Qualifications

• Managing customer incidents and building relationships with end users.
• Ownership of customer issues as voiced or observed and acting appropriately.
• Strong diagnostic skills to troubleshoot technical problems on equipment.

Responsibilities

• Manage customer incidents as assigned and build working relationships with end users.
• Own all customer issues and needs voiced or observed, and act accordingly.
• Verify site environment meets requirements prior to installation or rollout.
• Install customer systems according to the installation plan and certify setup meets requirements.
• Analyze and correct technical problems on equipment within assigned accounts.
• Perform periodic preventive maintenance on products and installations; may perform modular swaps and unit replacements.
• Respond to customer calls on time and keep customers informed during resolution.
• Capture detailed customer asset information for invoicing or billing activities.

Skills

Incident management

Customer service

Technical troubleshooting

Communication

Relationship building

Job description

Primary services include hardware maintenance, installation, basic software support (inhouse training provided)

Manage customer incidents as assigned; Build working relationships with customers (end user).

Responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately;

Verify that the site environment meets the requirements prior to installation or rollout; Install customer systems according to the installation plan, certify that the installation or setup of the product meets the customer's requirements

Analyze and correct all technical problems on equipment within assigned customer accounts.

Perform periodic preventive maintenance routines on products and installs modifications to equipment.

Routine jobs to overhauls and maintenance repair. May also perform required modular swaps and unit replacements or perform preventative maintenance services

Responsible to response to a customer call on time and to keep customer informed during the problem resolution process. Perform service verification and customer satisfaction surveys relating to the situation

Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities