ATM Field Service Technician: Install, Maintain & Support

TRIPLE 'S' PROTECTION PRIVATE LIMITED; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

TRIPLE 'S' PROTECTION PRIVATE LIMITED in Singapore is seeking a technically capable service technician to manage customer incidents and maintain systems across client sites.

You will verify environments before installations, install and configure customer systems, and perform routine maintenance to prevent issues. You will document asset data for invoicing and keep customers informed throughout the resolution process.

Qualifications

• Managing customer incidents and building relationships with end users.
• Ownership of customer issues as voiced or observed and acting appropriately.
• Strong diagnostic skills to troubleshoot technical problems on equipment.

Responsibilities

• Manage customer incidents as assigned and build working relationships with end users.
• Own all customer issues and needs voiced or observed, and act accordingly.
• Verify site environment meets requirements prior to installation or rollout.
• Install customer systems according to the installation plan and certify setup meets requirements.
• Analyze and correct technical problems on equipment within assigned accounts.
• Perform periodic preventive maintenance on products and installations; may perform modular swaps and unit replacements.
• Respond to customer calls on time and keep customers informed during resolution.
• Capture detailed customer asset information for invoicing or billing activities.

Skills

Incident management

Customer service

Technical troubleshooting

Communication

Relationship building

Job description

TRIPLE 'S' PROTECTION PRIVATE LIMITED in Singapore is seeking a technically capable service technician to manage customer incidents and maintain systems across client sites.

You will verify environments before installations, install and configure customer systems, and perform routine maintenance to prevent issues. You will document asset data for invoicing and keep customers informed throughout the resolution process.