Asst Manager, Project Services

1-Net Singapore Pte Ltd; Singapore; On-site; SGD 70,000 - 120,000; Full time

Job summary

1-Net in Singapore is seeking a Project Delivery Lead to manage customer service delivery projects end-to-end within data center environments. You will coordinate with customers, internal teams and vendors to ensure timely, cost-effective delivery aligned with contractual requirements.

Responsibilities include planning, testing, commissioning, handover, and ongoing improvement of project delivery processes, with a strong focus on documentation, risk management and stakeholder communication.

Qualifications

• Institutional qualification in engineering or related field.
• PM certification preferred for project leadership.
• Minimum 4 years in a commercial Data Centre environment.
• Experience in Data Center service delivery roles.

Responsibilities

• Lead and manage customer delivery projects from planning through handover.
• Coordinate internal teams, contractors, vendors and stakeholders.
• Monitor schedules, milestones, risks and deliverables using PM tools.
• Conduct regular meetings with customers to review progress.
• Ensure proper project documentation, testing and handover deliverables.
• Support quality and process improvement initiatives.

Skills

Communications skills

Stakeholder management

Customer service management

Cross-functional delivery management

Negotiation skills

Data center services

Solutions

Project management

Service delivery management

Education

Diploma or Degree in Engineering

Project Management certification/qualification preferred

Tools

Microsoft Project

Excel

PowerPoint

Word

Visio

AutoCAD

Job description

• Bachelor's Degree or equivalent | Diploma
• Onsite

About Us

1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net's Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities quick deployment and providing a diverse connectivity options for enterprises and service providers.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

Job Description

Purpose of this role

To lead and manage customer service delivery projects, ensuring timely implementation, effective coordination with customers and internal stakeholders and successful service handover in accordance with agreed contractual requirements.

• Manage assigned service delivery projects matters.
• Ensure timely and cost-effective delivery of customer service requests and project deliverables in accordance with agreed and contractual requirements.
• Conduct regular meetings with customers to review project progress, incidents and other project-related matters.
• Lead and coordinate assigned customer delivery projects from planning and implementation through testing, commissioning and final handover.
• Manage and monitor project schedules, milestones, resources, risks and deliverables using project management tools, including Gantt charts to ensure timely and effective project delivery.
• Coordinate internal teams, contractors, vendors and stakeholders to ensure effective project execution.
• Monitor project progress, address implementation challenges and elevate potential delays or risks to management.
• Ensure project documentation, testing records, acceptance requirements and handover deliverables are properly completed.
• Support internal audit activities and ensure applicable compliance requirements are addressed.
• Establish and maintain a working environment conducive to positive morale, teamwork, quality and continuous improvement.
• Provide input and assistance in the planning, implementation and improvement of existing operations, systems and procedures relating to assigned projects and services.
• Negotiate solutions, resolve conflicts and manage critical situations to support successful service delivery.
• Review periodic project monthly reports prior to submission to customers and stakeholders.
• Coordinate structured cabling installation, implementation and cross-connect provisioning to meet customer requirements.
• Liaise with internal teams and contractors to ensure timely completion of cabling works and service activation.
• Coordinate the internal and external delivery and operational support of assigned infrastructure systems and managed services, including DCIM, CCTV and other related platforms, covering system monitoring, incident investigation, troubleshooting and coordination of technical issue resolution.
• Facilitate system integration with data centre infrastructure and related equipment, including resolution of communication, monitoring and data collection issues.
• Coordinate and follow through on project incidents and technical issues until resolution, including escalation and coordination with relevant system owners, internal teams and vendors where required.
• Support system enhancement, upgrade and continuous improvement initiatives, including testing, implementation and operational handover.
• Collaborate with Service Owners to improve service delivery processes, operational efficiency and customer experience.
• Provide support to quality and process improvement initiatives.

Qualifications

• Diploma or Degree in Engineering
• Project Management certification/qualification preferred
• Minimum 4 years working in a commercial Data Centre environment
• Experience in Data Center service delivery roles

• Experience managing multiple customer-facing projects, coordinating technical teams and vendors, and ensuring timely service handover
• Customer Service Delivery
• Reporting

• Technical Skills/ knowledge:

  • Project Management
  • Risk Management & Problem-Solving
  • Change Management
  • Data Center Hosting Service
  • Structured Network Infrastructure
  • Working knowledge of Microsoft Project, Excel, PowerPoint, Word, Visio and AutoCAD
  • Familiarity with structured cabling, cross-connect provisioning, DCIM, CCTV or related infrastructure systems would be advantageous.
  • Familiarity with project management tools, including Gantt charts, project schedules, progress trackers and risk registers.
  • General technical and functional knowledge of data centre infrastructure, space planning, etc

Skills

communications skills Stakeholder and Customer Service Management Cross Function Delivery Management Negotiation Skills Data Center Services Solutions Project Management Service Delivery Management

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