Associate, Game Operations

Garena; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Garena in Singapore is seeking a highly organized Live-Operations Manager to oversee the publishing and launch of multiple mini-games. You will build schedules, processes, and release checklists while coordinating with developers, marketing, moderators, and other stakeholders to ensure timely releases.

You’ll establish live-operations plans with events, content updates, campaigns, and player engagement activities, and plan promotions across in-game placements, social channels, and communities.

Qualifications

• Bachelor’s degree or higher in Business, Marketing, Engineering, or a related field.
• Interest in UGC game communities is mandatory.
• Strong communication and stakeholder-management skills.
• Excellent time management, prioritization, and attention to detail.
• Ability to manage several games, deadlines, and campaigns at the same time.
• Hands-on, adaptable, and comfortable building new processes from scratch.
• User-driven mindset with the ability to turn player feedback and performance insights into action.

Responsibilities

• Manage the publishing and launching of multiple mini-games simultaneously.
• Build and maintain launch schedules, operational processes, and release checklists.
• Coordinate with developers, creators, marketing teams, moderators, and other stakeholders to ensure smooth and timely releases.
• Establish each game’s live-operations plan from the ground up, including events, content updates, campaigns, and player-engagement activities.
• Plan and execute promotional campaigns across in-game placements, social media, and community channels.
• Build and grow game communities while working closely with moderators to maintain engagement and gather player feedback.
• Monitor game performance, player behavior, and community sentiment to identify opportunities for improvement.
• Handle launch issues, operational risks, and urgent escalations efficiently.
• Document best practices and continuously improve publishing and live-operations workflows.

Job description

Job Description

• Manage the publishing and launching of multiple mini-games simultaneously.
• Build and maintain launch schedules, operational processes, and release checklists.
• Coordinate with developers, creators, marketing teams, moderators, and other stakeholders to ensure smooth and timely releases.
• Establish each game’s live-operations plan from the ground up, including events, content updates, campaigns, and player-engagement activities.
• Plan and execute promotional campaigns across in-game placements, social media, and community channels.
• Build and grow game communities while working closely with moderators to maintain consistent engagement and gather player feedback.
• Monitor game performance, player behavior, and community sentiment to identify opportunities for improvement.
• Handle launch issues, operational risks, and urgent escalations efficiently.
• Document best practices and continuously improve publishing and live-operations workflows.

Requirements

• Bachelor’s degree or higher in Business, Marketing, Engineering, or a related field.
• Interest in UGC game communities is mandatory.
• Strong communication and stakeholder-management skills.
• Excellent time management, prioritization, and attention to detail.
• Ability to manage several games, deadlines, and campaigns at the same time.
• Hands-on, adaptable, and comfortable building new processes from scratch.
• User-driven mindset with the ability to turn player feedback and performance insights into action.