Associate Executive, Medical Social Service

NHG Health; Singapore; On-site; SGD 48,000 - 60,000; Full time

Job summary

NHG Health is seeking an Associate Executive in Medical Social Service to provide administrative support, prepare reports, and maintain department records in the hospital's Medical Social Service unit. The role involves managing front desk inquiries, referral allocation, document handling, funds disbursement, and aiding in IT access, with a focus on accuracy and confidentiality.

Candidates should have a Diploma or GCE A level and at least 4 years of relevant experience, with Mandarin/Malay/Tamil

Qualifications

• Diploma or GCE A level with at least 4 years of working experience, including experience in social service/healthcare setting.
• Proficient in spoken and written English; fluent in Mandarin/Malay/Tamil or at least one Chinese dialect.

Responsibilities

• Manage front counter duties and handle enquiries from telephone, email, and walk-in visitors.
• Register and allocate referrals to staff in-charge; respond to routine letters and emails.
• Assist in payment of funds and manage funds disbursement and records.
• Maintain staff training records and confidential staff records; support IT access requests.
• Raise departmental office supplies orders and ensure secure e-filing for HHMT applications.
• Translate for Medical Social Worker/ Social Work Assistant and assist in administration duties.
• Participate in projects to improve departmental processes and hospital initiatives.

Skills

English proficiency

Mandarin/Malay/Tamil

Education

Diploma or GCE A level

Job description

Associate Executive, Medical Social Service

Family Group: Administration

*** This is a full-time position offered on a 1-year employment contract, with the possibility of renewal/extension based on performance and organisational needs.

To provide administrative support to Medical Social Service department, prepare reports, maintaining of department records and complete departmental statistics

MAJOR DUTIES AND RESPONSIBILITIES

A. SPECIFIC

1. Manage front counter duties, attend to enquiries from telephone calls, emails (department email account) and walk-in visitors and re-direct to appropriate staff to manage where necessary.

2. Register and allocate referrals to respective staff in-charge

3. Reply to routine letters and emails without supervision

4. Manage MP letters and monitor replies from Medical Social Worker

5. Assist in payment of funds as authorized by Medical Social Worker

6. Manage funds disbursement and records

7. Maintain staff training records and provide administrative support to training application

8. Maintain staff confidential records for HOD's access and reporting

9. Raise orders for departmental office supplies

10. Raise request for activation and deactivation of staff IT account access

11. Maintain department facilities and fault reporting

12. Manage Household Means Testing (HHMT) applications and ensure secured e-filing and submission

B. General

1. Maintain departmental filing and e-filing system in a systematic manner

2. Translate for Medical Social Worker/ Social Work Assistant

3. Booking of facilities and setting up of tele-consult

4. Assist Head of Department in administration duties

5. Participate in projects that improve the work processes in department/hospital

6. Actively involved in hospital and department's initiatives

7. Embrace continuous improvements as our way of life by improving and refining work performance on a daily basis

8. Any other duties as assigned by the Supervisor/ Head of Department

JOB REQUIREMENTS

Education, Training and Experience

Diploma or GCE 'A' level with at least 4 years of working experience of which at least one year of working experience in social service/healthcare setting. Must be proficient in spoken and written English and fluent in Mandarin/Malay/Tamil or at least one Chinese dialect.

Staff with at least 2 year of service in the same hospital and meets the above qualifications and criteria