Social Work Assistant(3001) - National University Polyclinics

NATIONAL UNIVERSITY HEALTH SERVICES GROUP PTE. LTD.; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

National University Health Services Group Pte. Ltd. is seeking an Administrative Officer for the Medical Social Services.

You will manage enquiries by phone and email, provide clerical support to referrals, accompany the social worker on field visits, and assist with interpretation when needed. You will gather information to assess client needs, process applications, and ensure submissions comply. You will also maintain statistics and handle external letters, with involvement in

Qualifications

• Diploma / Higher Nitec / GCE A/O level or equivalent.
• Certificate in community and social services or equivalent preferred.
• At least 1 year of working experience in community health.
• Good interpersonal and communication skills.
• Fluent in local dialects is an advantage.
• Proficient in Word and Excel.
• Empathetic, non-judgmental, flexible, mature and independent.
• Willingness to travel between polyclinics and may do home visits.

Responsibilities

• Be the key contact officer for Medical Social Service for enquiries by phone and email.
• Provide administrative support to the Medical Social Worker on referrals.
• Accompany social worker on field visits and assist in interpretation when required.
• Gather information and conduct preliminary investigations on patients' needs to facilitate intervention.
• Process applications and ensure submissions are compliant.
• Maintain work statistics and compile data for MOH submission.
• Handle external correspondences such as MP letters and CDC letters.
• Participate in projects to improve department processes and perform other duties as assigned.

Skills

Interpersonal skills

Communication skills

Empathetic

Non-judgmental

Flexible

Mature

Independence

Desire to help

Education

Diploma / Higher Nitec / GCE A or O level

Certificate in community and social services or equivalent

Tools

Microsoft Office

Job description

You will be the key contact officer for the Medical Social Service to attend to all telephone and email enquiries. You will provide administrative support to the Medical Social Worker on referrals, accompany social worker on field visits and assist in interpretation if required. You will also gather information and conduct preliminary investigation on patients' needs to facilitate intervention by Medical Social Worker. You will also process application and ensure submission are in compliance.

You are responsible for maintaining the work statistics and compile the data for submission to Ministry of Health. You will also handle external correspondences such as MP letters and CDC letters. You are also expected to participate in projects that improve the work processes in the department and perform any other duties as assigned by your supervisor.

Job Requirements:

• Diploma / Higher Nitec / GCE 'A' or 'O' level.
• Certificate in community and social services or equivalent will be preferred.
• At least 1 year of working experience in community health.
• Possess good interpersonal and communication skills.
• Fluent in local dialects will be an advantage
• Proficient in Microsoft Office applications such as Word and Excel.
• Demonstrate ability to be empathetic, non-judgmental, flexible, matured, having a desire to help, and be independent
• Willingness to travel between polyclinics and may be required to do home visits to ascertain client's home environment.