Associate E-Commerce Key Account Manager / E-Commerce Key Account Manager

Abbott Laboratories; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Abbott Laboratories is hiring an E-Commerce Key Account Manager in Singapore to drive Abbott Nutrition’s online sales and execute the eCommerce strategy aligned with business goals. You will lead content, promotions, and shopper-centric programs across key retailers to boost demand and brand visibility.

The role requires 5+ years in eCommerce sales within FMCG/CPG, strong analytical skills, and the ability to collaborate with Sales and Marketing.

Qualifications

• Bachelor's degree in Business or related field.
• Minimum 5 years of experience in sales or key account management with a focus on eCommerce in the FMCG/CPG industry.
• Working knowledge of the eCommerce business model, from demand generation to distribution.
• Strong analytical and data mining skills.
• Strong communication and stakeholder management skills.
• Ability to work effectively with diversified stakeholders internally and externally.

Responsibilities

• Work closely with assigned ecommerce retailers to execute integrated content and promotion plans that drive business impact.
• Implement the eCommerce strategy in partnership with the sales and marketing teams to maximize sales through assigned eCommerce channels in Singapore.
• Manage budget, operational cost and agency/partner investments for all eCommerce-related activities.
• Execute customer-specific business-building programs in partnership with Sales and Marketing teams.
• Identify opportunities for Abbott and its customers based on a strong understanding of their strategies and shoppers.
• Partner with the Ecommerce Manager to present marketing plans, specific programs, shopper insights, latest research and best practices to customer and brand teams for input, support and alignment.
• Ensure product content is compliant with basic and enhanced standards, including establishing A+ content for products on e-retailers and basic/enhanced content on targeted sites.
• Track and analyze program and campaign effectiveness, including ROI.
• Leverage data captured from eCommerce channels to provide inputs on ROI measurement, KPI tracking and performance optimization.
• Complete historical analysis at the department and item level to identify opportunities to grow sales and optimize inventory.
• Identify areas of lost sales based on inventory and provide supply recommendations.

Skills

eCommerce experience

Data mining

Communication skills

Stakeholder management

Bachelor's degree

FMCG/CPG experience

Analytical thinking

Education

Bachelor's degree in Business

Job description

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Our nutrition business develops science-based nutrition products for people of all ages, from helping babies and children grow, to keeping adult bodies strong and active. Millions of people around the world count on our leading brands, including Similac®, PediaSure®, Pedialyte®, Ensure® and Glucerna®, to help get the nutrients they need to live their healthiest life.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

As the E-Commerce Key Account Manager, you will drive sales and execute the E-Commerce strategy for Abbott Nutrition aligned with the overall business goals and marketing strategies in Singapore. You will ensure Abbott brands lead in all aspects along the digital path to purchase to drive demand.

What You’ll Do

• Work closely with assigned ecommerce retailers to execute integrated content and promotion plans that drive business impact.
• Implement the eCommerce strategy in partnership with the sales and marketing teams to maximize sales through assigned eCommerce channels in Singapore.
• Manage budget, operational cost and agency/partner investments for all eCommerce-related activities.
• Execute customer-specific business-building programs in partnership with Sales and Marketing teams.
• Identify opportunities for Abbott and its customers based on a strong understanding of their strategies and shoppers.
• Partner with the Ecommerce Manager to present marketing plans, specific programs, shopper insights, latest research and best practices to customer and brand teams for input, support and alignment.
• Ensure product content is compliant with basic and enhanced standards, including establishing A+ content for products on e-retailers and basic/enhanced content on targeted sites.
• Track and analyze program and campaign effectiveness, including ROI.
• Leverage data captured from eCommerce channels to provide inputs on ROI measurement, KPI tracking and performance optimization.
• Complete historical analysis at the department and item level to identify opportunities to grow sales and optimize inventory.
• Identify areas of lost sales based on inventory and provide supply recommendations.

Requirements

• Bachelor's Degree in Business or related disciplines.
• Minimum 5 years of experience in sales or key account management with a focus on eCommerce (client side or retailer) within the FMCG/CPG industry.
• Working knowledge of the eCommerce business model, from demand generation to distribution.
• Strong analytical and data mining skills.
• Strong communication and stakeholder management skills.
• Ability to work effectively with diversified stakeholders internally and externally.

Location

This position is based in Singapore.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

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