Associate Director & City Head-SME BIL

Standard Chartered India; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

An international bank in Singapore is seeking a Business Performance professional to achieve monthly targets and enhance customer experience. The role involves overseeing hiring, driving sales, and managing conduct and governance standards. Ideal candidates will have a background in banking, strong interpersonal skills, and 2 to 5 years of sales experience. This position encourages innovation and contribution to a diverse workplace.

Qualifications

• 2 to 5 years of extensive sales experience.
• Good banking knowledge.
• Ability to manage people and drive team performance.

Responsibilities

• Achieve Month on Month targets in the Performance scorecard.
• Ensure timely MIS with accurate data.
• Lead the team in cross-selling multiple products.

Skills

Interpersonal skills

Customer and service orientation

Sales-focused mindset

Excellent communication

Education

Graduate/Post-graduate

Job description

As a Business Performance professional, you will be responsible for achieving the Month on Month targets outlined in the Performance scorecard. Your role will involve ensuring timely MIS with accurate data, along with overseeing the hiring of BDEs in alignment with the budgeted headcount. Additionally, you will lead the team in cross-selling multiple products to clients.In the realm of Customer Experience, Conduct, and Sales Governance, your duties will include delivering on FCRMP, ABC, AML & CDD standards. You will drive the team towards reducing TAT by minimizing errors and enhancing process efficiencies. It will be crucial to uphold proper conduct, prevent mis-selling, manage sales complaints and errors, and monitor sourcing for all products as per policy guidelines. Moreover, you will contribute to the Bank's CSR initiatives and embed principles of Sales Governance throughout the Sales Value chain.In terms of Human Capital and People Management, you will focus on developing a strong 2nd line, controlling voluntary attrition levels, and ensuring 100% NBO Participation for FLIP. Your success will be measured by maintaining attrition levels within the required limits and receiving positive feedback from the team on internal surveys and open house sessions.The ideal candidate for this role should possess good interpersonal skills, customer and service orientation, banking knowledge, management information skills, and a sales-focused, target-oriented mindset. Additionally, competitive awareness, excellent communication, interpersonal and relationship building skills, quick grasp of new concepts, enthusiasm for meeting new customers, and the ability to coordinate customer events are essential. A graduate/post-graduate with a consistent academic career and 2 to 5 years of extensive sales experience would be well-suited for this position.As part of the Standard Chartered team, you will join an international bank that values making a positive impact for clients, communities, and employees. Embracing a culture of continuous improvement and inclusivity, you will be encouraged to challenge the status quo, drive innovation, and contribute to the bank's purpose of driving commerce and prosperity through diversity. If you are passionate about working for a bank that prioritizes making a difference and values individual talents, we look forward to hearing from you.,

• Recruiter Details Standard Chartered India
• interpersonal relationship building skills
• Able to pick up new concepts quickly
• Able
• excited about going out to meet new customers
• Coordinate customer events for the cluster along with the product team
• Aggressive Sales call plans to acquire large prospective customers through referrals

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