Associate Consultant

WPH DIGITAL PTE. LTD.; Singapore; On-site; SGD 42,000 - 70,000; Full time

Job summary

WPH DIGITAL PTE. LTD. in Singapore seeks a proactive Associate Consultant / Project Coordinator to oversee IT maintenance project delivery and client support.

You will coordinate with technical teams, track progress, resolve issues, and drive service quality improvements to ensure customer satisfaction.

The role requires strong communication, organizational skills and the ability to manage multiple projects simultaneously while upholding high standards of quality and responsiveness.

Qualifications

• Bachelor's degree or higher in IT or CS.
• At least 1 year of IT software or related experience.
• PM certifications are advantageous.
• Proficient with MS Office, Visio and project-management tools.

Responsibilities

• Coordinate delivery and support of IT maintenance projects.
• Track progress and resolve issues to meet milestones.
• Engage with clients to understand and document project requirements.
• Ensure on-time delivery of fixes and service quality.
• Collaborate with technical teams to resolve client queries.

Skills

Customer-oriented

Communication skills

Organizational skills

Multi-tasking

Attention to detail

Education

Bachelor's degree in Information Technology, Computer Science or equivalent

Tools

MS Office

Project Management

Visio

Job description

Job Overview

We are seeking a proactive and detail-oriented Associate Consultant / Project Coordinator to oversee the delivery and support of IT maintenance projects. In this role, you will coordinate closely with technical teams and engage with clients to ensure project requirements are met and service excellence is achieved.

The ideal candidate is customer-focused, with strong communication and organizational skills, and the ability to manage multiple projects simultaneously. You will be responsible for tracking progress, resolving issues, and driving continuous improvements in service quality and customer satisfaction. A background in IT or software, along with experience using project management tools, is highly desired.

Job Duties

• Ensuring a high level of quality in the services and deliverables provided by the company
• Involved in the quality assurance and service level agreement of maintenance projects
• Actively assisting maintenance customers to monitor issues, changes, and handle queries they have
• Work with the technical team to ensure that all fixes for maintenance projects are delivered on time
• Manage and ensure timely delivery of projects
• Liaising with clients to discuss and identify their project requirements
• Evaluate and resolve any discrepancies and problems that arises during project delivery
• Actively engaging customers to find out their level of satisfaction with the services provided
• Initiate processes to improve the service level provided by the company
• Analyze, remove, and proactively prevent roadblocks across team to meet quality standards, project milestones, and business objectives
• Ensure project output consistently meets requirements and standards
• Conduct User Requirement Workshops
• Conduct User Training sessions

Qualifications and Skills

• Minimum Degree in Information Technology, Computer Science or equivalent.
• Preferably at least 1 year of experience in IT Software or related field.
• Certifications in Project Management are advantageous.
• Working knowledge in MS Office, Project Management and Visio.
• Able to handle multiple tasks/projects simultaneously.
• Customer-oriented person with excellent communication skills, both written and verbal.