Associate - Client reporting & Ops Control Associate - Operations

NOMURA SINGAPORE LIMITED; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

Nomura Singapore Limited is seeking an experienced Operations Associate within Wealth Management Operations, focusing on shared services and governance across multiple product verticals. You will engage with front office stakeholders, design bespoke reporting, and drive process improvements in a complex, regulated environment.

The role requires mastery across two core verticals—Products and Processes—plus hands-on experience in middle office, settlements, payments, asset transfer, or related

Qualifications

• Minimum 6 years of wealth management, investment operations, or related financial services experience.
• Experience across at least 2 product types (Non-OTC and OTC) and 2 operational domains.
• Strong analytical, problem-solving, and communication skills.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Serve as primary interface for front office queries, escalations and reporting; build partnerships with portfolio managers and leaders.
• Design bespoke reporting and analytics solutions and coordinate delivery across teams and vendors.
• Lead cross-functional change management for system implementations and process transformations.
• Establish governance, monitor KPIs, drive process optimization and compliance with regulatory expectations.

Skills

Wealth management operations

Stakeholder management

Operational governance

Change management

Analytics

Education

Bachelor's degree or equivalent

Tools

Avaloq

Job description

Company Overview:

Nomura is a Global financial services group with an integrated global network spanning over 30 countries. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its four business divisions: Retail, Asset Management, Wholesale (Global Markets and Investment Banking) and Merchant Banking. Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com.

Department Overview:

Join Nomura's Wealth Management Operations team as a specialized Operations Associate focused on shared services. Shared services department offers a wide range of operational support including but not limited to middle office, settlements, payments, asset transfer, corporate action, operational controls, fees processing, derivatives & client output. The team drives operational excellence, governance, stakeholder management and innovation for wealth management operations, serving as a trusted strategic partner to senior leadership and front office stakeholders.

Role Overview:

This critical role involves managing front-to-back operational processes and governance across the shared services scope specializing in minimum 2 core operational vertical across products & processes.

This position sits at the intersection of technology, finance, and client service, offering unique exposure to sophisticated wealth management operations. You'll work with various front to back stakeholder groups & services as a key exception handling & escalation point. This role will play a key governance to our strategic outsourced operations based in India. The role provides excellent career progression opportunities within Nomura's global wealth management platform.

Role Description:

Associate positions require demonstrated mastery across two core verticals—Products and Processes—reflecting the strategic, cross-functional leadership expected at this level.

1.1 Stakeholder Management & Front Office Support

• Serve as primary strategic interface for front office queries, escalations, and custom reporting requests. Build and maintain strong partnerships with portfolio managers, relationship managers, and business unit leaders. Manage complex, high-priority escalations with senior stakeholders. Translate business requirements into operational solutions. Provide regular business reviews and performance updates to key stakeholders. Act as trusted advisor on operational capabilities, constraints, and opportunities.

1.2 Bespoke Solutions & Innovation

• Assess and design custom reporting and analytics solutions for high-value clients and strategic initiatives. Coordinate delivery of bespoke solutions across internal teams and external vendors. Maintain comprehensive inventory of available solutions and communication capabilities to business units. Evaluate emerging technologies and methodologies for potential adoption. Lead proof-of-concept initiatives and pilot programs. Balance innovation with operational efficiency and risk management.

1.3 Change Management & System Enhancement

• Lead cross-functional initiatives involving Product, Legal, Compliance, IT, and business stakeholders. Coordinate user acceptance testing (UAT), process documentation, and training programs. Develop and execute change management plans for system implementations and process transformations. Manage project timelines, budgets, and resource allocation. Establish governance for change requests and prioritization. Ensure stakeholder alignment and minimize operational disruption during transitions.

1.4 Operational Excellence, Governance & Control

• Implement and maintain governance and control frameworks aligned with regulatory requirements and internal policies. Monitor key performance indicators and operational metrics. Drive process optimization and efficiency improvements. Ensure compliance with audit findings and regulatory expectations. Establish escalation protocols and issue resolution processes. Conduct regular control assessments and remediation planning.

Skills, experience, qualifications, and knowledge required:

• Minimum 6 years of wealth management, investment operations, or related financial services experience, with deep expertise spanning multiple product categories and operational domains.
• Demonstrated working experience on product mechanics, operational regulatory treatment, operational workflows, and risk characteristics of at least 2 product types:

- Non-OTC Products: Equities (domestic and international), Fixed Income (bonds, credit instruments, government securities), Exchange-Traded Funds (ETFs), Mutual Funds and Pooled Vehicles, Foreign Exchange (FX) spot and forwards.

- OTC Products: Commodities (physical and derivatives), Derivatives (options, swaps, forwards, structured instruments), Structured Products (notes, hybrid securities, bespoke solutions).

• Demonstrated operational expertise across at least 2 of the following domains:

- Middle Office Operations

- Settlements

- Payments

- Asset Transfer

- Corporate Actions

- Operational Controls & Compliance

- Fees Processing

- Derivatives Processing

- Client Output & Reporting Systems

• Operational mastery encompasses system knowledge, governance capability, and the ability to optimize workflows across interconnected functions.
• Bachelor’s degree or equivalent education is required
• Experience with portfolio management systems i.e Avaloq experience
• Exceptional analytical and problem-solving abilities.
• Meticulous attention to detail and commitment to accuracy.
• Excellent communication skills for technical and non-technical audiences.
• Ability to work independently and manage multiple priorities.
• Client service orientation with focus on quality delivery.

Nomura Competencies

Explore Insights & Vision

• Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future.

Making Strategic Decisions

• Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations.

Inspire Entrepreneurship in People

• Inspire team members through effective communication of ideas and motivate them to actively enhance productivity.

Elevate Organizational Capability

• Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing.

Inclusion

• Respect DEI, foster a culture of psychological safety in the workplace and cultivate a "Risk Culture" (Challenge, Escalate and Respect).

Diversity Statement

Nomura is committed to an employment policy of equal opportunities and is fundamentally opposed to any less favourable treatment accorded to existing or potential members of staff on the grounds of race, creed, colour, nationality, disability, marital status, pregnancy, gender, or sexual orientation.

DISCLAIMER:

This Job Description is for reference only, and whilst this is intended to be an accurate reflection of the current job, it is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. The management reserves the right to revise the job and may, at his or her discretion, assign or reassign duties and responsibilities to this job at any time.

Nomura is an Equal Opportunity Employer