Client Reporting & Ops Control Associate

Nomura Holdings, Inc.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

Nomura Holdings, Inc. in Singapore seeks a Client Reporting & Ops Control Associate to manage front-to-back operational processes within shared services, focusing on reporting, governance, and escalation across products and processes.

The role interfaces with front to back stakeholder groups, drives operational excellence, and supports governance, regulatory alignment, and continuous improvement within Nomura's Wealth Management operations in Singapore.

Qualifications

• Bachelor’s degree or equivalent education is required.
• Minimum 6 years of wealth management or related financial services experience.
• Experience with portfolio management systems (Avaloq) is preferred.
• Excellent analytical and communication skills.

Responsibilities

• Serve as primary interface for client reporting requests and governance.
• Coordinate front-to-back processes across shared services.
• Lead UAT and process enhancements for system implementations.
• Monitor KPIs and drive continuous improvements.

Skills

Wealth management

Operations governance

Client reporting

Stakeholder management

Education

Bachelor's degree

Tools

Avaloq

Job description

Company overview

Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com

JOB DESCRIPTION

Job Title: Client reporting & Ops Control Associate

Corporate Title: Associate

Department: Operations

Location: Singapore

Licensed Role: No

Department Overview

Join Nomura's Wealth Management Operations team as a specialized Operations Associate focused on shared services. Shared services department offers a wide range of operational support including but not limited to middle office, settlements, payments, asset transfer, corporate action, operational controls, fees processing, derivatives & client output. The team drives operational excellence, governance, stakeholder management and innovation for wealth management operations, serving as a trusted strategic partner to senior leadership and front office stakeholders.

Role Overview

This critical role involves managing front-to-back operational processes and governance across the shared services scope specializing in minimum 2 core operational vertical across products & processes.

This position sits at the intersection of technology, finance, and client service, offering unique exposure to sophisticated wealth management operations. You'll work with various front to back stakeholder groups & services as a key exception handling & escalation point. This role will play a key governance to our strategic outsourced operations based in India. The role provides excellent career progression opportunities within Nomura's global wealth management platform.

Role Description

Associate positions require demonstrated mastery across two core verticals—Products and Processes—reflecting the strategic, cross-functional leadership expected at this level.

1.1 Stakeholder Management & Front Office Support

• Serve as primary strategic interface for front office queries, escalations, and custom reporting requests. Build and maintain strong partnerships with portfolio managers, relationship managers, and business unit leaders. Manage complex, high-priority escalations with senior stakeholders. Translate business requirements into operational solutions. Provide regular business reviews and performance updates to key stakeholders. Act as trusted advisor on operational capabilities, constraints, and opportunities.

1.2 Bespoke Solutions & Innovation

• Assess and design custom reporting and analytics solutions for high-value clients and strategic initiatives. Coordinate delivery of bespoke solutions across internal teams and external vendors. Maintain comprehensive inventory of available solutions and communication capabilities to business units. Evaluate emerging technologies and methodologies for potential adoption. Lead proof-of-concept initiatives and pilot programs. Balance innovation with operational efficiency and risk management.

1.3 Change Management & System Enhancement

• Lead cross-functional initiatives involving Product, Legal, Compliance, IT, and business stakeholders. Coordinate user acceptance testing (UAT), process documentation, and training programs. Develop and execute change management plans for system implementations and process transformations. Manage project timelines, budgets, and resource allocation. Establish governance for change requests and prioritization. Ensure stakeholder alignment and minimize operational disruption during transitions.

1.4 Operational Excellence, Governance & Control

• Implement and maintain governance and control frameworks aligned with regulatory requirements and internal policies. Monitor key performance indicators and operational metrics. Drive process optimization and efficiency improvements. Ensure compliance with audit findings and regulatory expectations. Establish escalation protocols and issue resolution processes. Conduct regular control assessments and remediation planning.

Skills, experience, qualifications, and knowledge required

• Minimum 6 years of wealth management, investment operations, or related financial services experience, with deep expertise spanning multiple product categories and operational domains.
• Demonstrated working experience on product mechanics, operational regulatory treatment, operational workflows, and risk characteristics of at least 2 product types:
• Non-OTC Products: Equities (domestic and international), Fixed Income (bonds, credit instruments, government securities), Exchange-Traded Funds (ETFs), Mutual Funds and Pooled Vehicles, Foreign Exchange (FX) spot and forwards.
• OTC Products: Commodities (physical and derivatives), Derivatives (options, swaps, forwards, structured instruments), Structured Products (notes, hybrid securities, bespoke solutions).
• Demonstrated operational expertise across at least 2 of the following domains:
• Middle Office Operations
• Settlements - Payments
• Asset Transfer
• Corporate Actions
• Operational Controls & Compliance
• Fees Processing
• Derivatives Processing
• Client Output & Reporting Systems
• Operational mastery encompasses system knowledge, governance capability, and the ability to optimize workflows across interconnected functions.
• Bachelor’s degree or equivalent education is required
• Experience with portfolio management systems i.e Avaloq experience
• Exceptional analytical and problem-solving abilities.
• Meticulous attention to detail and commitment to accuracy.
• Excellent communication skills for technical and non-technical audiences.
• Ability to work independently and manage multiple priorities.
• Client service orientation with focus on quality delivery.

Diversity Statement

Nomura is committed to an employment policy of equal opportunities, and is fundamentally opposed to any less favourable treatment accorded to existing or potential members of staff on the grounds of race, creed, colour, nationality, disability, marital status, pregnancy, gender or sexual orientation.

Nomura is an Equal Opportunity Employer

DISCLAIMER : This Job Description is for reference only, and whilst this is intended to be an accurate reflection of the current job, it is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. The management reserves the right to revise the job and may, at his or her discretion, assign or reassign duties and responsibilities to this job at any time.