Associate, Business Testing & Release Management

Singtel; Singapore; On-site; Confidential; Full time

Job summary

Singtel is seeking an experienced testing professional to lead end-to-end validation for web and mobile app journeys. You will drive governance across projects, ensure readiness criteria are met, and work with a diverse set of stakeholders to minimize defects and rework.

The role requires 3+ years in digital testing or UAT within telecom or digital commerce settings, with strong communication and analytical skills to influence cross-functional teams.

Qualifications

• Minimum 3 years of experience in digital testing, UAT, or related digital operations roles.
• Experience in telecom or digital commerce environments preferred.
• Strong stakeholder management, coordination, analytical thinking, and communication skills.

Responsibilities

• Lead end-to-end testing across web and app journeys with clear readiness criteria.
• Govern test governance across local and cross-team groups, including scope, cadence, readiness checkpoints and issue escalation.
• Oversee functional, UAT, and end-to-end validation with evidence-based sign-off disciplines.
• Provide decision-quality test status, risk narratives and readiness views to PO, PM, IT, Ops and business stakeholders.
• Coach testers on execution discipline and defect writing quality to improve consistency.

Skills

Digital testing

UAT

Business testing

Release validation

Stakeholder management

Education

Degree in Business or Information Technology

Job description

Singtel is where Technology meets Purpose. We're building an AI-first telco for the future - connecting people, businesses and communities through trusted networks, intelligent digital services and next-generation technology. From transforming everyday experiences in mobile, broadband, entertainment and lifestyle services to enabling enterprises with AI, 5G+, cloud, cybersecurity, data centres and digital platforms, we create the technology that powers how millions live, work and connect. At Singtel, your work creates real impact. You'll solve meaningful challenges, shape critical digital infrastructure and help build secure, resilient and AI-enabled solutions that serve businesses, digital ecosystems and communities across the globe. This is where BIG Possibilities become reality. Whether you're engineering intelligent networks, advancing sovereign AI cloud platforms, strengthening cybersecurity, designing seamless customer experiences or driving sustainable innovation, you'll be part of teams shaping the future of technology. Backed by decades of expertise and driven by a culture of continuous learning and innovation, Singtel offers the scale, opportunities and support to help you grow your career while making a difference where it matters most.

How You Will Make An Impact

• Lead end-to-end business testing delivery across projects, releases, BAU changes and production support tracks, ensuring testing coverage is aligned to business priorities and critical customer journeys.
• Drive structured test governance across local and MCC teams, including scope partitioning, execution cadence, readiness checkpoints, progress tracking and issue escalation.
• Oversee functional, sanity, UAT, BRT and end-to-end validation across web and app journeys, with clear readiness criteria and evidence standards.
• Govern defect triage, retest coordination, closure quality and evidence-based sign-off discipline to improve closure confidence and reduce rework.
• Provide decision-quality test status, risk narratives and readiness views to PO, PM, IT, Ops and business stakeholders, with early escalation of blockers and mitigation actions.
• Coach testers on execution discipline, evidence standards and defect writing quality to improve consistency, predictability and overall delivery quality.

Skills For Success

• Degree in Business, Information Technology or a related discipline.
• Minimum 3 years of relevant experience in digital testing, UAT, business testing, release validation or related digital operations roles. Experience in telecom or digital commerce environments is preferred.
• Strong understanding of business testing, defect governance, release readiness, sign-off control and end-to-end validation across web and mobile app channels.
• Strong stakeholder management, coordination, analytical thinking, risk articulation and communication skills. Able to influence execution outcomes across cross-functional and distributed teams.
• Good understanding of digital delivery lifecycles, customer journeys, operational readiness and evidence-based quality governance.

Are you ready to say hello to BIG Possibilities?

Join Singtel to shape what's next and accelerate your career through meaningful work, continuous learning, and real impact.