Credit Management Officer (Fixed-Term)

Singtel Group

Singapore

On-site

SGD 50,000 - 80,000

Full time

14 days+

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Job summary

Singtel Group in Singapore is inviting applications for a Credit Management Associate Business Analyst. You will support the implementation of Project New Core, modernising Singtel Group’s Order-to-Cash, billing, and credit management capabilities.

The role collaborates with business SMEs, IT teams, and vendors to document requirements, perform testing, and coordinate data migration. The position focuses on ensuring business requirements and testing activities are captured, tracked and completed

Qualifications

Diploma or bachelor’s degree in Business, Information Systems, Finance, or Accounting.
Approximately 2–4 years of relevant experience in Business Operations, Finance, or Credit Management.
Strong analytical and problem-solving abilities with attention to detail.
Excellent written and verbal communication skills.
Ability to collaborate with diverse stakeholders and teams.

Responsibilities

Assist in documenting business requirements and processes for Credit Management.
Support testing activities including SIT, UAT, BRT and regression testing.
Maintain requirement trackers, test data and documentation.
Coordinate with IT and vendors and track defects with the project team.
Support data migration validation and post go-live checkpoints.
Provide timely status updates and escalate issues as needed.

Skills

Analytical skills

Communication skills

Stakeholder management

Education

Diploma or Bachelor’s Degree in Business, Information Systems, Finance, Accounting or a related discipline

Tools

Microsoft Excel

PowerPoint

Job description

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An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say "Hello BIG Possibilities".

Singtel is where Technology meets Purpose.

We're building an AI-first telco for the future-connecting people, businesses and communities through trusted networks, intelligent digital services and next-generation technology.

From transforming everyday experiences in mobile, broadband, entertainment and lifestyle services to enabling enterprises with AI, 5G+, cloud, cybersecurity, data centres and digital platforms, we create the technology that powers how millions live, work and connect.

At Singtel, your work creates real impact. You'll solve meaningful challenges, shape critical digital infrastructure and help build secure, resilient and AI-enabled solutions that serve businesses, digital ecosystems and communities across the globe.

This is where BIG Possibilities become reality. Whether you're engineering intelligent networks, advancing sovereign AI cloud platforms, strengthening cybersecurity, designing seamless customer experiences or driving sustainable innovation, you'll be part of teams shaping the future of technology.

Backed by decades of expertise and driven by a culture of continuous learning and innovation, Singtel offers the scale, opportunities and support to help you grow your career while making a difference where it matters most.

Be a Part of Something BIG!

The Credit Management Associate Business Analyst will support the implementation of Project New Core, a strategic transformation programme to modernise and simplify Singtel Group’s Order-to-Cash (O2C), Billing, Customer Management and Credit Management capabilities.

The incumbent will work closely with Credit Management Business SMEs, Business Analysts, Project Managers, IT teams and vendors to support requirements documentation, process reviews, testing, data validation and project coordination activities.

This is a project support role focused on assisting the Credit Management team in ensuring that business requirements, testing activities and project documentation are properly captured, tracked and completed throughout the implementation of Project New Core.

Make An Impact By

Business Requirements Support

Assist in gathering and documenting business requirements from Credit Management users and SMEs.

Participate in requirements workshops and working sessions.

Document meeting discussions, business requirements, decisions and follow-up actions.

Assist in reviewing existing business processes and identifying differences between current and proposed processes.

Maintain requirements, action items and supporting project documentation.

Escalate requirement gaps or inconsistencies to the Business Analyst or Credit Management Manager for review.

Functional and Process Support

Support the review of functional specifications and solution documents prepared by IT teams and vendors.

Assist Business SMEs in checking whether documented requirements are reflected in the proposed solution.

Maintain process flows, requirement trackers and clarification logs.

Participate in solution walkthroughs and design discussions as required.

Record business feedback, outstanding questions and agreed actions for follow-up.

Testing Support

Support project testing activities including:

System Integration Testing (SIT)

User Acceptance Testing (UAT)

Business Readiness Testing (BRT)

Regression Testing

Responsibilities include:

Assisting in the preparation of test scenarios and test cases.

Preparing and maintaining test data.

Executing assigned test scripts.

Recording test results and maintaining test evidence.

Logging defects and providing supporting information.

Tracking outstanding defects and issues.

Supporting business users during UAT and other testing activities.

Coordinating with IT and vendors on assigned testing issues under the guidance of the Business Analyst or Project Lead.

Data Migration Support

Assist with data migration and validation activities including:

Master data checking and validation.

Data cleansing activities.

Identification and documentation of data discrepancies.

Post-migration and production verification.

Credit Management Process Support

Support project activities relating to Credit Management processes, which may include:

Customer Master Data

Credit Assessment

Credit Limit Management

Payment & Receipting

Collections

Dunning

Statement of Account

Bad Debt Management

Write-Off

Security Deposits

Reporting & Analytics

The incumbent will primarily provide analysis, documentation, testing and coordination support for the assigned process areas.

Assist in preparing and maintaining project documentation including:

Business requirements

Process flows

Requirements trackers
Issue and action logs

Test scenarios and test cases

Work instructions

Standard Operating Procedures (SOP)

Training materials

Meeting minutes and action items

Ensure that project documentation is complete, accurate and maintained in the appropriate project repository.

Project Coordination & Support

Support project activities including:

Requirements workshops

Project meetings and daily stand-ups

Testing sessions

Defect triage meetings

Data migration activities

Training preparation

Cutover preparation

Responsibilities may also include:

Maintaining project trackers and action logs.

Following up on outstanding actions with relevant stakeholders.

Preparing meeting materials and status information.

Highlighting delays, issues or dependencies to the Business Analyst or Project Lead.

Supporting coordination between Credit Management users and project teams.

Skills To Succeed

Diploma or Bachelor’s Degree in Business, Information Systems, Finance, Accounting or a related discipline.

Approximately 2-4 years of relevant experience in Business Operations, Finance Operations, Credit Management, Accounts Receivable, Business Analysis or project support.