Associate / Analyst, Digital Service Delivery Specialist, Consumer Banking Group

DBS Bank Ltd; Singapore; Presencial; SGD 120.000 - 180.000; Jornada completa

Descripción de la vacante

DBS Bank Ltd in Singapore seeks an experienced Product Management professional to lead planning, prioritize backlogs and deliver large-scale digital banking initiatives using Agile. You will partner with business units, technology teams and UX to shape journeys, ensure quality, and drive go‑live releases across squads.

Strong writing of user stories and cross-functional leadership are essential. The role requires deep knowledge of digital banking platforms, APIs, microservices, and cloud

Formación

• Experience in Product Management, Product Ownership, Digital Banking, FinTech, or Technology Delivery.
• Proven experience delivering large-scale digital banking initiatives using Agile and Scrum methodologies.
• Strong experience managing digital onboarding, payments, deposits, lending, cards, wealth management, or customer servicing journeys.
• Demonstrated success leading cross-functional teams through end-to-end product delivery lifecycles.
• Strong knowledge of Agile delivery practices, backlog management, sprint planning, story refinement, and release management.
• Ability to write high-quality user stories and acceptance criteria aligned with INVEST principles.
• Experience managing dependencies across multiple squads, systems, and stakeholders.
• Strong understanding of release governance and production deployment processes.
• Practical understanding of UAT, SIT, regression testing, automation testing, and release validation processes.
• Experience creating test plans, test execution reports, defect management, and quality metrics.
• Familiarity with test automation frameworks and continuous delivery practices is preferred.
• Strong capability in balancing speed-to-market with quality and risk controls.
• Understanding of digital banking platforms, mobile banking, internet banking, APIs, microservices, and cloud-based architectures.
• Familiarity with customer onboarding, KYC, authentication, risk controls, and digital servicing journeys.
• Ability to collaborate effectively with engineering teams on technical solutions and architecture discussions.

Responsabilidades

• Product Planning & Roadmap Management: Define scope, priorities, and release objectives with units and stakeholders.
• Translate requirements into initiatives, epics, and user stories aligned to goals.
• Support release planning and manage dependencies and milestones.
• Define sprint goals and maintain a prioritized backlog with business value and regulatory needs.
• Agile Product Ownership: Own backlog, ensure DoR and INVEST compliance for stories.
• Create, refine, and prioritize user stories with acceptance criteria with Business Units and Tech teams.
• Conduct walkthroughs, backlog grooming, sprint planning, reviews, and retrospectives.
• Work with PMs, developers, QA, UX and stakeholders to deliver sprints.
• Monitor sprint progress and resolve delivery risks, blockers, and dependencies.
• Customer Journey & Solution Design: Collaborate with UX to define and validate customer journeys and digital experiences.
• Review and sign off on journeys, requirements and specs with stakeholders.
• Testing & Quality Governance: Create test strategies, plans, scope, and data requirements.
• Work with QA for functional, integration, regression, automation, and UAT testing.
• Validate results and classify, prioritize defects.
• Ensure quality gates before production readiness and drive automation.
• Risk, Compliance & Control Management: Assess risks and implement mitigation plans.
• Ensure adherence to security baselines, governance, audits and regulatory obligations.
• Release & Go-Live Management: Coordinate end-to-end release activities across Business, Technology, Operations and partners.
• Review release readiness and obtain UAT and production signoffs.
• Support launch verification and production validation.
• Coordinate issue resolution during production rollout.
• Stakeholder Management & Communication: Provide regular updates on delivery status, testing progress, and risks.
• Facilitate decision-making and alignment across teams.
• Prepare executive updates and communicate business impact.

Conocimientos

Product management

Product ownership

Digital banking

FinTech

Technology delivery

Herramientas

Jira

Confluence

Descripción del empleo

Job Details

Business Function:As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

Responsibilities

Product Planning & Roadmap Management

• Partner with Business Units, Technology teams, and stakeholders to define product scope, priorities, and release objectives.
• Translate business requirements into product initiatives, epics, and user stories aligned with strategic goals.
• Support release planning activities and ensure all dependencies, timelines, and delivery milestones are identified and managed.
• Define sprint goals and maintain a prioritized product backlog aligned to business value and regulatory requirements together with business stakeholders

Agile Product Ownership

• Own and manage the product backlog, ensuring all stories meet Definition of Ready (DoR) and INVEST principles.
• Create, refine, and prioritize user stories with clear acceptance criteria together with Business Units, Technology teams, and other stakeholders
• Conduct user story walkthroughs, backlog grooming sessions, sprint planning, sprint reviews, and retrospectives.
• Work closely with Project Managers, Developers, QA teams, UX Designers, and Business stakeholders to ensure successful sprint delivery.
• Monitor sprint progress and proactively resolve delivery risks, blockers, and dependencies.

Customer Journey & Solution Design

• Collaborate with UX teams to define and validate customer journeys and digital experiences.
• Review and obtain stakeholder sign-off on customer journeys, business requirements, and functional specifications.

Testing & Quality Governance

• Create and review test strategies, test plans, testing scope, device coverage, and test data requirements.
• Work with QA teams to ensure comprehensive test coverage, including functional, integration, regression, automation, and UAT testing.
• Validate test execution results and ensure defects are appropriately classified, prioritized, tracked, and resolved.
• Ensure quality gates are met before moving stories to production readiness.
• Drive automation adoption and optimize manual versus automated testing coverage.

Risk, Compliance & Control Management

• Assess project risks and ensure appropriate mitigation plans are implemented.
• Ensure adherence to security baselines, governance frameworks, audit requirements, and regulatory obligations.

Release & Go-Live Management

• Coordinate end-to-end release activities across Business, Technology, Operations, and external stakeholders.
• Review release readiness criteria and provide UAT and production deployment signoffs.
• Support launch verification activities, and production validation.
• Coordinate issue resolution during production rollout and warranty support periods.

Stakeholder Management & Communication

• Provide regular updates on product delivery status, testing progress, release readiness, and key risks.
• Facilitate decision-making and stakeholder alignment throughout the delivery lifecycle.
• Prepare executive-level updates and communicate delivery outcomes and business impact.

Requirements

• Experience in Product Management, Product Ownership, Digital Banking, FinTech, or Technology Delivery.
• Proven experience delivering large-scale digital banking initiatives using Agile and Scrum methodologies.
• Strong experience managing digital onboarding, payments, deposits, lending, cards, wealth management, or customer servicing journeys.
• Demonstrated success leading cross-functional teams through end-to-end product delivery lifecycles.
• Strong knowledge of Agile delivery practices, backlog management, sprint planning, story refinement, and release management.
• Ability to write high-quality user stories and acceptance criteria aligned with INVEST principles.
• Experience managing dependencies across multiple squads, systems, and stakeholders.
• Strong understanding of release governance and production deployment processes.
• Practical understanding of UAT, SIT, regression testing, automation testing, and release validation processes.
• Experience creating test plans, test execution reports, defect management, and quality metrics.
• Familiarity with test automation frameworks and continuous delivery practices is preferred.
• Strong capability in balancing speed-to-market with quality and risk controls.
• Understanding of digital banking platforms, mobile banking, internet banking, APIs, microservices, and cloud-based architectures.
• Familiarity with customer onboarding, KYC, authentication, risk controls, and digital servicing journeys.
• Ability to collaborate effectively with engineering teams on technical solutions and architecture discussions.
• Experience with Jira, Confluence, Agile reporting tools, and