AVP/Sr Assoc, Specialist Digital Channel Management, Consumer Banking Group

DBS; Singapore; On-site; SGD 120,000 - 190,000; Full time

Job summary

DBS Asia Central is seeking a Digital Banking lead to drive PayLah! partner ecosystem growth, oversee partner integrations, and coordinate rewards and corporate eVoucher initiatives with cross-functional teams.

The role requires strong collaboration with Product, Technology, Delivery, Operations and external partners to ensure scalable, reliable platform experiences and governance across initiatives.

Qualifications

• Minimum 5+ years of working experience in Digital Banking, preferably with exposure to Partner Integration.
• Strong analytical, communication, governance, and customer journey management skills.
• Experience working in Agile environments with the ability to manage priorities, risks, dependencies and delivery timelines.
• Self-driven and highly collaborative in a fast-paced environment with multiple initiatives.

Responsibilities

• Lead end-to-end onboarding, migration, and enhancement of PayLah! partners and align with product/tech teams.
• Own rewards platform governance and PBM Corporate eVoucher program readiness and integrations.
• Drive agile delivery, manage priorities and stakeholder expectations across multiple initiatives.

Skills

Partner integration

Stakeholder management

Agile delivery

Analytical skills

Communication

Job description

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

Job Purpose

Drive the growth and transformation of the PayLah! partner ecosystem by leading partner integrations, rewards enhancements, and strategic transformation initiatives. The role requires close collaboration with Product, Technology, Delivery, Operations, and external partners to deliver seamless customer experiences while ensuring platform scalability, stability, and operational excellence.

Key Responsibilities

• Partner Integration & Ecosystem Management: Lead end-to-end onboarding, migration, and enhancement of PayLah! partners. Drive solution discussions with partners, translating business requirements into scalable platform solutions. Act as the primary point of contact for partner integration initiatives, coordinating across Product, Technology, Delivery, Operations, and external stakeholders. Establish and maintain partner onboarding standards, integration frameworks, governance processes, and best practices to improve efficiency and partner experience. Manage post-launch support for partner integrations, including incident management, issue resolution, root cause analysis, and stakeholder communications.
• Rewards Platform & Corporate eVoucher Management: Own and govern the Rewards domain from a platform management perspective, ensuring platform stability, scalability, and operational excellence. Support and govern PBM Corporate eVoucher program setup and related operational processes from a PayLah! platform perspective, including requirements, UAT, operational readiness, and go-live coordination, to ensure smooth launch readiness with no customer impact. Assess the impact of rewards-related initiatives and ensure alignment with platform architecture, operational readiness, compliance requirements, and customer experience objectives. Drive continuous improvements to rewards capabilities, operational processes, controls, and governance frameworks.
• Stakeholder Management & Agile Delivery: Build strong partnerships across Product, Technology, Delivery, Operations, Marketing, and external partners. Serve as the platform subject matter expert for partner integration, rewards, and corporate eVoucher capabilities. Manage delivery priorities, risks, dependencies, and stakeholder expectations across multiple initiatives. Champion Agile ways of working and drive successful delivery of platform enhancements and transformation initiatives.

Requirements

• Minimum 5+ years of working experience in Digital Banking, preferably with exposure to Partner Integration.
• Strong analytical, communication, governance, and customer journey management skills.
• Experience working in Agile environments, with the ability to manage priorities, risks, dependencies, and delivery timelines.
• Self-driven, highly collaborative, and comfortable operating in a fast-paced environment with multiple concurrent initiatives.

Non-Technical Experience

• Able to communicate and collaborate with multiple stakeholders within the bank and part of multiple cross functional teams.
• Able to problem solve for internal and external parties.
• Being able to influence DBS business needs with partners and vice versa to deliver best platform for DBS customers.
• Influencing and collaborating with large technology/delivery teams.
• Strong communication skills, both written and verbal.
• Building technical partnerships with PayLah! platform part.

Technical Experience

• Experience with Payments (Wallet, Credit Card, Banking, Online, Offline), especially with ecommerce systems, payments gateways and payment processors is highly valued.
• Experience in User Interface for digital apps & building new payments integrations with 3rd parties.
• Able to communicate technical and non technical requirements to different audience both internal/external.
• Drive Customer Journeys through clear and simple wire frames.
• 3+ years of experience with Internet and mobile technologies iOS, Android and leading web and mobile application frameworks.

Location

DBS Asia Central

Job

Digital

Schedule

Regular

Status

Full time

About DBS

DBS is more than a bank — we're shaping the future of finance and communities. With innovation at our core and impact in our DNA, we go beyond banking to build careers, relationships, and a better world. DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia” award by Global Finance for 15 consecutive years from 2009 to 2023. DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets and is committed to building lasting relationships with customers. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities.