Associate - Account Services Specialist

SGX Group; Singapore; On-site; SGD 52,000 - 70,000; Full time

Job summary

SGX Group is seeking a detail-oriented Account Services Specialist to support end-to-end account lifecycle management. This role blends operational excellence with client interaction and ownership of AI-enabled automation solutions to improve efficiency and service delivery.

You will handle account maintenance, client servicing, and collaborate with technology teams to optimize workflows while ensuring data integrity and regulatory compliance.

Qualifications

• High level of accuracy in data processing and record-keeping.
• Strong written and verbal communication with clients and stakeholders.
• Willingness to engage with automation solutions to improve processes.

Responsibilities

• Account Maintenance & Operations: process new accounts in line with regulatory and KYC requirements; maintain data integrity.
• Client Servicing & Relationship Support: deliver high-quality client experience and meet service levels; seek improvements in satisfaction.
• AI & Automation Enablement: operate AI tools to support servicing, monitor performance, and collaborate with tech teams.
• General & Team Contributions: assist with ad-hoc projects, audits, and policy adherence; participate in process improvements.

Skills

Attention to detail

Communication skills

Client-focused

Digital tools & automation

Team player

Tools

Automation tools

AI-enabled platforms

Job description

We are seeking a detail-oriented and client-focused Account Services Specialist to support end-to-end account lifecycle management. This role combines operational excellence, client interaction, and ownership of AI-enabled automation solutions to drive efficiency and enhance service delivery.

Job description:

Job Summary

We are seeking a detail-oriented and client-focused Account Services Specialist to support end-to-end account lifecycle management. This role combines operational excellence, client interaction, and ownership of AI-enabled automation solutions to drive efficiency and enhance service delivery.

Job Responsibilities

Account Maintenance & Operations

• Ensure timely and accurate processing of new account openings, in compliance with regulatory, KYC, and internal documentation requirements
• Perform account maintenance activities, including updates, amendments, and closures, ensuring data integrity across systems
• Review and validate account documentation to ensure completeness and adherence to policies
• Identify and expedite discrepancies, risks, or compliance concerns promptly
• Support continuous improvement initiatives to streamline processes and enhance efficiency

Client Servicing & Relationship Support

• Deliver a high standard of client experience, ensuring requests are handled accurately and within agreed service levels
• Proactively identify opportunities to improve client satisfaction and service delivery

AI & Automation Enablement

• Operate and manage AI-enabled automation solutions to support account servicing processes
• Monitor system performance, identify gaps, and provide feedback to enhance automation effectiveness
• Collaborate with technology teams to optimize workflows and drive digitization initiatives
• Support user testing, implementation, and adoption of new automation tools within the team
• Act as a subject matter user bridging operations and technology to improve productivity and scalability

General & Team Contributions

• Assist in ad-hoc projects, audits, and system enhancements as required
• Participate in team initiatives aimed at improving operational controls and customer experience
• Maintain up-to-date knowledge of policies, procedures, and regulatory requirements

Job Requirements

• Strong attention to detail with the ability to process high volumes of data accurately
• Good verbal and written communication skills, with the ability to interact confidently with clients and stakeholders
• Client-centric mindset with a commitment to delivering excellent service and responsiveness
• Comfortable working with digital tools, automation platforms, or AI-enabled solutions
• Proactive, adaptable, and willing to take ownership of tasks beyond core responsibilities
• Ability to work under pressure, manage priorities, and meet tight deadlines
• Team player with a collaborative approach
• Willingness to work overtime when required to support business needs