Account Management Associate

Ninja Van; Singapore; On-site; SGD 46,872 - 73,656; Full time

Job summary

Ninja Van in Singapore is seeking an Account Management Associate to be the primary contact for assigned clients, ensuring satisfaction and service quality while focusing on retention and revenue growth.

You will manage client issues, conduct business reviews, and collaborate with internal teams to present performance data and explore upsell opportunities in a fast-paced logistics environment.

Qualifications

• 2 years of experience in account management or a client-facing role.
• Strong interpersonal and communication skills.
• Diploma in any field (Degree preferred).
• Strong business acumen with a focus on profitability.
• Relationship-building skills across all stakeholder levels.
• Adaptability in a dynamic and evolving work environment.
• Proficient in English (spoken and written).
• Additional language is an advantage.

Responsibilities

• Act as the main point of contact for assigned clients.
• Manage and resolve client issues and escalations promptly and effectively.
• Drive revenue growth through upselling and cross-selling opportunities.
• Conduct Monthly and Quarterly Business Reviews with clients.
• Build strong, long-term relationships with key client accounts.
• Collaborate closely with internal teams to resolve operational issues.
• Ensure seamless communication between clients and internal stakeholders.
• Prepare and present performance reports and shipping data to clients.
• Monitor service performance and ensure adherence to service standards.
• Analyse trends and identify improvement opportunities.
• Support the identification and development of new business opportunities.
• Propose enhancements or new solutions based on client needs.
• Collaborate with the Account Management Manager on strategic initiatives.

Skills

Interpersonal skills

Communication skills

Presentation skills

Negotiation

Relationship-building

Adaptability

English proficiency

Education

Diploma

Degree

Job description

Job Overview

The Account Management Associate is responsible for building and maintaining strong relationships with assigned clients, ensuring high levels of customer satisfaction and service delivery. This role serves as the primary point of contact for clients, focusing on account retention, revenue growth, and identifying opportunities to expand business through Ninja Van’s suite of services.

Key Responsibilities 2. Stakeholder Management 3. Data Collection & Analysis 4. New Business & Product Development

• Account Management
• Act as the main point of contact for assigned clients
• Manage and resolve client issues and escalations promptly and effectively
• Drive revenue growth through upselling and cross-selling opportunities
• Conduct Monthly and Quarterly Business Reviews with clients
• Build strong, long-term relationships with key client accounts
• Collaborate closely with internal teams to resolve operational issues
• Ensure seamless communication between clients and internal stakeholders
• Prepare and present performance reports and shipping data to clients
• Monitor service performance and ensure adherence to service standards
• Analyse trends and identify improvement opportunities
• Support the identification and development of new business opportunities
• Propose enhancements or new solutions based on client needs
• Collaborate with the Account Management Manager on strategic initiatives

Key Requirements

• 2 years of experience in account management or a client-facing role
• Strong interpersonal and communication skills
• Good presentation and negotiation abilities with the ability tomultitask and thrive in a fast-paced environment
• Diploma in any field (Degree preferred)
• Strong business acumen with a focus on profitability
• Relationship-building skills across all stakeholder levels
• Adaptability in a dynamic and evolving work environment
• Proficient in English (spoken and written)
• Additional language is an advantage

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.