Account Manager

REFINITIV ASIA PTE. LTD.; Singapore; Hybrid; SGD 85,000 - 125,000; Full time

Benefits offered by this job

Hybrid working model

Private medical healthcare

Annual wellness allowance

Job summary

Refinitiv Asia PTE. LTD. in Singapore seeks an Account Manager focused on Group/Key strategic accounts to drive revenue growth and retention.

You will manage the end-to-end relationship, understand client workflows, and coordinate with Proposition Sales and Customer Success to close opportunities. Responsibilities include building long-term trusted advisor relationships, expanding engagement, and ensuring high client satisfaction across strategic accounts in a dynamic market.

Qualifications

• Experience in Sales / Business Development / Account Management with strong customer focus.
• Solid understanding of customers, their business models and workflows.
• Knowledge of financial markets and prior market/competitor experience preferred.
• Highly motivated self-starter with strong presentation and interpersonal skills.
• Ability to develop and implement a sales execution plan and account plans.

Responsibilities

• Demonstrate deep understanding of customer decision makers’ strategies and needs.
• Understand propositions to initiate conversations and raise interest.
• Build and maintain long-term trusted advisor relationships within accounts.
• Grow revenue footprint and overall engagement within accounts.
• Own end-to-end commercial activities and close deals.
• Manage internal/external partners and networks to negotiate and close deals.

Skills

Sales

Business Development

Account Management

Customer focus

CRM software

Tools

CRM software

Job description

Account Managers help clients achieve their strategic objectives by providing excellent relationship management, service & support. We work on understanding client's business. We optimise client's workflows and priorities. The Account Manager for Group/Key strategic account is tasked with maintaining deep customer relationships to drive account revenue growth and retention. We help developing a high value contact network within these accounts, opening doors to retain & grow our book of business.

This role is specifically focused on Group/Key strategic account management. The role is will be accountable for the commercial close of all deals and retention of existing business.

You will also create/support larger solution opportunities and work alongside Proposition Sales and Customer Success Managers to close them.

What will you be doing?

• Demonstrate deep understanding of the customer decision makers' strategies, priorities and needs
• Have solid understanding of our propositions to initiate conversations and raise interest
• Build and embed a long-term trusted advisor relationship within accounts
• Drive growth by growing our revenue footprint within accounts
• Expand overall customer engagement and increase net revenue within book of business
• Be responsible for all commercial activities within accounts, owning the end-to-end customer relationship
• Drive efficiency in account administration
• Manage internal and external partners and maintain networks to negotiate and close deals
• Ensure high client satisfaction & service levels are maintained
• Focus on constantly learning new products, proposition and stay abreast of industry trends
• Own the input & maintenance of all account plans & activities in Salesforce
• Analyse impact from intelligence on competitor activity and provide feedback to senior management and Product teams
• Work collaboratively across cross-functional teams and bring a positive culture to work every day!
• Excellent time management skills, team work but also independent drive and execution
• Open to change and easily adaptable to changes and opportunities

What are we looking for?

• Experience in Sales / Business Development / Account Management, strong customer focus and orientation
• Strong understanding of customers - their business model and workflows
• Strong understanding of financial markets
• Previous market or competitor experience is preferred
• Highly motivated self-starter
• Presentation and interpersonal skills: ability to deliver and communicate at all levels within an organisation, including C-level
• Selling skills (identity, develop and articulate a sophisticated proposition/consultative selling)
• Ability to develop and implement a sales execution plan (account plan, territory plan)
• Problem solving-ability to understand, articulate, structure and solve client needs
• Proven communication, selling, persuasion skills
• Solid understanding of front, middle & back office workflow in asset management
• Good Knowledge of CRM software and admin systems
• Additional language to English is a plus (Mandarin, French, Spanish, Japanese etc)

Why Join Us?

• A Diverse and Inclusive Workforce: an ability to work within a global, diverse and inclusive company with 300 years heritage and 25,000 people; We have a variety of Inclusion Networks who are a powerful lever of belonging, Plus an Employee Referral Bonus Scheme
• Constant Learning: 90 Day Sales On-Boarding Program, e-learning platform, a range of workshops, Access to real-time economic data
• Professional Development: Quarterly Connects to ensure you meet your Goals & Objectives
• Focus on Wellbeing: A hybrid working model, we promote physical health and provide access to Mental Health Support, private medical healthcare, corporate pension plan, Daily "Me Hour", Annual wellness allowance
• Make An Impact: 2 Volunteer Days a Year to Help Make the World a Better Place, Matched Fundraising