Assistant Vice President, Technology Support Consultant, Employee Technology Support

Bank of America; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading financial institution in Singapore seeks an IT support specialist to manage hardware and software incidents. The role requires expertise in troubleshooting desktops and laptops, alongside strong customer service capabilities. Candidates should have a Bachelor's in IT and experience in banking applications is preferred. Opportunities for career growth and training are provided.

Qualifications

• Proficient in troubleshooting and repairing desktops, laptops, and thin clients.
• Expertise in Windows 10, 11, LTSC, iOS for installation and maintenance.
• Basic knowledge of networking and troubleshooting connectivity issues.

Responsibilities

• Support day-to-day incident restoration for hardware and software.
• Facilitate resolution of problems through the service lifecycle.
• Interface between users and hardware vendors for issue resolution.

Skills

Troubleshooting hardware

Windows 10/11 expertise

Networking knowledge

Customer communication

Software management

Virtualization familiarity

Education

Bachelor degree in Computer studies or IT

Job description

Overview

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Bank of America is committed to an in‑office culture with specific requirements for office‑based attendance and a level of flexibility based on role‑specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Responsibilities

• Supports execution of the day‑to‑day restoration of incidents and work orders for hardware and software and ensures adherence to agreed upon service levels
• Facilitates the resolution of reactive and proactive problems throughout the service lifecycle and follows incident and service management processes
• Interfaces between end users and third party hardware vendors to resolve hardware dispatch tickets
• Acts as a Subject Matter Expert (SME) in support of enterprise and Line of Business (LOB) products and functions, including corporate mobility and business continuity support
• Partners with peer technology support teams, including product managers, desktop engineering, application support, and problem management teams to improve processes and communications
• Drafts procedures and documentation for application support knowledge management
• Contributes to high level organizational operating systems, applications, and hardware initiatives, ensuring timely and successful completion

Required Skills

• Hardware Knowledge: Proficient in troubleshooting and repairing Desktop, Laptop and Thin Client
• Operating System: Expertise in Windows 10, 11, LTSC, iOS, iPadOS for installation and maintenance
• Networking: Basic knowledge of network configuration, TCP/IP, Firewall and troubleshooting connectivity issues
• Security: Understand data loss protection, encryption and cybersecurity best practices
• Customer Service: Strong communication skills, ability to simplify complete technical terms into understandable language for our customer
• Software Management: skills for installing, updating, troubleshooting and maintaining software applications and security patches
• Virtualization: familiarity with virtual machines
• Availability for ad‑hoc work after hours and on weekends where necessary

Desired Skills

• Bachelor degree holder in Computer studies or IT related disciplines
• Experience in trading and banking desktop support, and supporting banking applications an advantage.