Assistant Superintendent

THYE HUA KWAN MORAL CHARITIES LIMITED; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

THYE HUA KWAN MORAL CHARITIES LIMITED in Singapore is seeking an Assistant Superintendent to oversee the operations of a residential care facility under the Disability Services. The role involves supervising residents' management, admissions, intake and discharge, assessment and incident reporting, and guiding staff across multiple functions.

The position requires strong people leadership, policy development, and collaboration with external agencies.

Qualifications

• Degree or equivalent
• At least 8years' experience in a VWO setting
• Passion to support and serve the adults with disabilities

Responsibilities

• Oversee residents' and clients' management including admission, intake and discharge, assessment and evaluation, programme review and incident reporting.
• Lead and develop staff; coach, mentor and manage performance.
• Ensure facility and environmental management, including kitchen operations and compliance with NEA guidelines.

Skills

People management

Interpersonal skills

Coaching and mentoring

Policy development

Planning and organising

Education

Degree or equivalent

Job description

Assistant Superintendent

Job purpose

An Assistant Superintendent assists to oversee the operations of residential care facility under the Disability Services. The areas in which the Assistant Superintendent is involved include the supervision of:
Residents' and clients' management, including admission, intake and discharge, assessment and evaluation, programme review and incident reporting;
People management;
Facility and environmental management.

Duties and responsibilities

The position of the Assistant Superintendent is a managerial and leadership role. The core role and responsibilities of the Assistant Superintendent include the following:

• 1. People Management
  Assist to oversee and ensure continuity and sustainability of services through recruiting, selecting, orienting, training, assigning, scheduling, coaching, counselling, and disciplining employees;
  Communicate job expectations and redesign to meet changing needs of clients and residents;
  Assist to oversee development and management of professional and administrative staff;
  Select and use advanced analytics, problem solving and communication skills to work with the different levels of staff member;
  Employ management skills that facilitate collaborative relationships within the operations and other disciplines within the division;
  Negotiate and resolve conflict;
  Support the planning, monitoring, appraising, and reviewing of workload and staff performance; and
  Enforce policies and procedures in accordance to SOP and/ or HR policies
• 2. Management Objectives
  Contribute knowledge and information, and make recommendations to strategic plans and timely reviewing of milestones;
  Support the liaising with MSF, MOH, BOV and other agencies to enhance THKMC's professionalism and reputation;
  Support the implementation of production, productivity, quality and service standards;
  Assist in the completion of audits and licensing requirements;
  Resolve day to day problems;
  Assist in the review and recommendation to implement policies, processes and procedures for Homes in a residential setting and community based programmes to ensure operational continuity and sustainability; and
  Support in establishing strong relationships with volunteers and community partners
• 3. Well-being of residents, clients and caregivers:
  a. Effective Facility Management:
  Assist to oversee the running, maintenance and upgrading of physical facilities and amenities;
  Assist to oversee the development and recommend improvements to Management Committee (MC)and to work closely with THKMC HQ on upgrading of facilities and programmes;
  Assist to oversee the running of kitchen in compliance with NEA's guidelines on food safety and hygiene, meal delivery and hospital escort services to meet the needs of the clients and
  Assist to oversee the cleanliness and hygiene standards within all facilities in accordance with NEA's guidelines.
  b. Effective Client's Management:
  Meet the needs of the residents / clients and caregivers, regularly participate in the multidisciplinary discussions and Individual Care / Training Plans, at least30% of residents / clients;
  Direct engagement with residents / clients and caregivers to ensure satisfactions of our services;
  Assist to review, enhance, develop and implement policies for the resolution of residents/ clients, and caregivers' issues and problems; and
  Ensure compliance in managing stakeholders' requirements and licensing requirements to meet acceptable standards and achieve set objectives.

Qualifications and qualities

Degree or equivalent

At least 8years' experience in a VWO setting

Passion to support and serve the adults with disabilities

Requirements

• Good understanding of the vision and daily operations are essential skills for this position;
• Strong interpersonal skills, to develop positive relationships with the employees, residents and caregivers;
• Experienced people manager, skilled in coaching and leading a diverse team;
• Demonstrate creativity in problem definitions, trends and solution.
• Proven ability to develop and review relevant policies and procedures.

Working Conditions

The Home operates on a 24/7:
Working Location: Sembawang
Shift work may be required to meet the needs of the residents
May need to work with residents with challenging behaviours
May need to work outdoors like home visits, community outings, exercise maintenance and Corporate Social Responsibility initiatives

Key competencies

• Management and supervisory skills
• Attention to detail and accuracy
• Planning and organising
• Strong communication skills
• Information and task monitoring
• Problem analysis
• Judgment and problem-solving