Assistant Store Manager

OCTOMATE STAFFING PTE. LTD.; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

OCTOMATE STAFFING PTE. LTD. is recruiting for a senior store leader in Singapore to drive sales, profitability, and brand integrity. You will manage daily store operations, mentor a high-performing team, implement CRM strategies, and collaborate with merchandising to ensure an exceptional shopping experience.

The role emphasizes achieving sales targets, maintaining premium service standards, and providing insightful monthly performance reports to senior management.

Qualifications

• 8-10 years' experience in retail with at least 4 years at store supervisory level.
• Luxury brand experience with strong clientele is preferred.
• Excellence in customer service; strong fashion sense.

Responsibilities

• Manage daily store operations to ensure compliance with brand policies and maintain a strong brand image.
• Lead the team by setting objectives and priorities to meet boutique targets for sales and customer satisfaction.
• Achieve assigned sales and KPI targets for the store.
• Collaborate with team to recruit new VIC and implement CRM strategies to maintain high retention.
• Ensure optimal stock levels and appropriate merchandise assortment in the store.
• Coach and mentor team members to enhance overall performance.
• Act as a brand ambassador by promoting retail excellence within the team.
• Prepare monthly reports on store performance.
• Work with visual merchandising to maintain an impeccable store image.

Skills

Retail Leadership

Sales Target Achievement

Brand Management

CRM & Retention

Team Building

Customer Service

Communication

Tools

CRM Systems

Job description

Job Description

You will be responsible to achieve sales and maximizing profitability through effective management of the store team, service excellence, CRM and implementation of other related company policies and procedures.

Responsibilities

• Manage daily store operations to ensure compliance with brand policies and maintain a strong brand image.
• Lead the team by setting individual objectives and priorities, ensuring that boutique targets are met, particularly regarding sales and customer satisfaction.
• Achieve assigned sales and KPI targets for the store.
• Collaborate with the team to recruit new VIC and implement CRM strategies to maintain a high retention rate.
• Ensure optimal stock levels and appropriate merchandise assortment in the store.
• Coach and mentor team members, leading by example to enhance overall performance.
• Act as a brand ambassador by promoting retail excellence within the team.
• Prepare various monthly reports on store performance.
• Work closely with the visual merchandising team to maintain an impeccable store image.

Requirements

• 8-10 years' experience in retail industry with at least 4 years at store supervisory level.
• Previous experience in luxury brand with strong clientele background is preferred.
• Excellency in customer service, passionate with high fashion sense.
• Strong leadership and people management skills.
• Proven ability to increase sales and profitability.
• Good communication, customer service and interpersonal skills.
• Open-minded, positive, self-motivated, mature and strong in teamwork.